Lab Support Specialist & Patient Care Liaison

Reid Health; Connersville (IN); On-site; USD 21,000 - 26,000; Full time

Job summary

Reid Health in Connersville, Indiana, is seeking a Lab Support Assistant to act as a liaison between inpatient, outpatient, and outreach customers and laboratory personnel. The role provides information, resolves service issues, and performs general clerical duties in the laboratory environment.

Responsibilities include answering calls, logging and labeling specimens, processing orders, retrieving specimens from the pneumatic tube system, and supporting registration, report distribution, and

Qualifications

• High school diploma or equivalent.
• Previous position requiring critical thinking.
• Experience in lab or healthcare-related clerical setting preferred.
• Excellent written and verbal communication skills.
• Familiarity with telephone, computer, and office equipment.
• Familiarity with medical and/or laboratory terminology preferred.

Responsibilities

• Acts as a liaison between inpatient, outpatient, and outreach customers and laboratory personnel.
• Provides information and resolves service issues in a timely and courteous manner.
• Performs general clerical office work in laboratory operations (answering/transferring calls, logging/labeling specimens, registration and order entry, report distribution, scanning reports).
• Retrieves specimens from the pneumatic tube system and from couriers; checks in specimens and signs courier manifests.
• Maintains documentation and proficiency in Cerner and Epic Cadence/Chart Review; supports Health Fair registration and processing.

Skills

Customer service

Verbal communication

Written communication

Telephone handling

Microsoft Office

HIPAA regulations

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Reid Health in Connersville, Indiana, is seeking a Lab Support Assistant to act as a liaison between inpatient, outpatient, and outreach customers and laboratory personnel. The role provides information, resolves service issues, and performs general clerical duties in the laboratory environment.

Responsibilities include answering calls, logging and labeling specimens, processing orders, retrieving specimens from the pneumatic tube system, and supporting registration, report distribution, and