Lab Support Assistant

Reid Hospital & Health Care Services, Inc.; Connersville (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

Reid Health in Connersville, IN seeks a Lab Support Assistant to act as a liaison between inpatient, outpatient, and outreach customers and laboratory personnel. The role involves resolving service issues, handling clerical tasks, and assisting with specimen processing and reporting.

The schedule is Monday–Friday, 8:00 AM–4:30 PM, with duties including registration, order entry, and document scanning. The ideal candidate will have a high school diploma, strong communication skills, and

Qualifications

• High school diploma or equivalent required.
• Experience in a lab or healthcare clerical setting preferred (minimum 1 year).
• Strong written and verbal communication skills; good telephone manners and office equipment familiarity.

Responsibilities

• Serve as liaison between patients, clinicians, and laboratory staff, providing information and resolving issues promptly.
• Perform general clerical tasks: answer/transfer calls, logging and labeling specimens, order entry, and report distribution.
• Retrieve specimens from pneumatic tube system and couriers, and assist with registration and reporting in the medical record.

Skills

Customer service

Communication skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Cerner

Epic Cadence/Chart Review

Job description

Lab Support Assistant Schedule

Work schedule is Monday through Friday, from 8:00 AM to 4:30 PM.

About the Position

Acts as a liaison between inpatient, outpatient, and outreach customers and laboratory personnel by providing information and resolving service issues in a timely and courteous manner.

Responsibilities also include performing general clerical office work associated with laboratory operations, such as answering and transferring telephone calls, retrieving specimens from the pneumatic tube system, logging and labeling specimens, processing specimens, handling registration and order entry, distributing reports, and scanning reports into the medical record.

Overview of Responsibilities

Acts as a liaison between inpatient, outpatient, and outreach customers and laboratory personnel by providing information and resolving service issues in a timely and courteous manner. Fills online orders for lab supplies for the outreach collection sites. Retrieves and processes specimens from the Outpatient Care Center and the pneumatic tubes. Checks in specimens from couriers and signs courier manifests. Remains proficient in Cerner information systems and Epic Cadence and Chart Review navigation. Maintains documentation as appropriate. Assists laboratory personnel in specimen add-ons, location, and storage. Assists with Health Fair registration, ordering, and processing. Assists with loading patient samples onto the automated line and/or transports to their appropriate benches for testing. Performs general clerical office work associated with laboratory operations including answering and transferring telephone calls, specimen logging and labeling, registration and order entry, report distribution, and report scanning into the medical record. Registers and processes Extended Care Facility (ECF) orders for non-Epic providers. Follows instructions, makes reasonable judgments, and uses resources to answer questions and problem solve while understanding limitations. Escalates issues and complaints promptly and appropriately to management. Adheres to confidentiality and HIPAA regulations. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management deems necessary.

Education & Experience

Education Required: High school graduate or equivalent. Experience required: Previous position requiring critical thinking. Experience Preferred: Minimum 1 year in a lab or healthcare-related clerical setting. Customer service skills. Excellent written and verbal communication skills. Familiarity with telephone, computer, and office equipment. Familiarity with medical and/or laboratory terminology preferred. Proficiency with Microsoft Office, including Outlook.

Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers' expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you. Reid Health's inpatient hospital is a 189-bed, regional referral center with a Level lll Trauma Center and a Primary Stroke Center designation. Reid Health's outpatient services include more than 40 specialties and sub-specialties throughout an eight-county service area. With more than 3,100 employees, 100 volunteers, and 170 healthcare clinicians on staff, Reid Health believes in wholeness -- in body, mind, and spirit. The minute you step through Reid's doors, you'll be surrounded by friendly faces. Each of our employees plays an important role in the friendly and caring environment we call Reid Health. It's more than a place to work. Reid team members are involved in and care for our community, fostering a sense of belonging and camaraderie. They are the reason our patients feel safe and cared for. And they are the reason Reid Health is ranked among the best in quality care. Reid Health is looking to add to its family with service-minded individuals like you. Whether you come from a clinical background or simply want to work in an environment that allows you to pursue your passions of service to others, we have opportunities for people just like you. Find yourself at Reid Health.

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Reid Health. Therefore, Reid Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, national origin, citizenship, age, disability, sexual orientation, gender identity, veteran or military status, genetic information, or any other factor protected by law. This applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

Employment with Reid Health is on an 'at-will' basis. This means that either you or Reid Health may terminate the employment relationship at any time, with or without cause, and with or without notice.

Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health. Please be aware: Across the country there has been an increase in job offer scams. Reid Health has taken measures to protect ourselves from this. Our hiring practices do require face to face interviews and on-site visits prior to offers of employment.