Lab Support & Outreach Liaison

Reid Health; Richmond (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Reid Health in Indiana is seeking a detailed-oriented healthcare clerk to support laboratory operations. You will act as a liaison between inpatient, outpatient, and outreach customers and laboratory personnel, resolving service issues promptly and courteously.

Responsibilities include processing specimens, registering orders, handling report distribution, and using Cerner, Epic Cadence, and Chart Review to maintain accurate records. Strong communication and Microsoft Office skills are essential.

Qualifications

• Education: High school graduate or equivalent.
• Experience: Prior role requiring critical thinking.
• Preferred: 1 year in a lab or healthcare clerical setting.
• Skills: Customer service, strong written and verbal communication.
• Familiarity with telephone, computer, and office equipment; medical terminology helpful.
• Proficiency with Microsoft Office including Outlook.

Responsibilities

• Liaise between inpatient, outpatient, outreach and laboratory staff; resolve service issues.
• Process online orders for lab supplies for outreach sites.
• Retrieve and process specimens from outpatient centers and pneumatic tubes.
• Check in specimens from couriers and sign manifests.
• Maintain Cerner, Epic Cadence and Chart Review navigation; document appropriately.
• Assist with registration, order entry, reports distribution and archiving in medical records.
• Register and process ECF orders for non-Epic providers.
• Escalate issues to management and uphold HIPAA compliance.

Skills

Customer service

Written communication

Verbal communication

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook)

Job description

Reid Health in Indiana is seeking a detailed-oriented healthcare clerk to support laboratory operations. You will act as a liaison between inpatient, outpatient, and outreach customers and laboratory personnel, resolving service issues promptly and courteously.

Responsibilities include processing specimens, registering orders, handling report distribution, and using Cerner, Epic Cadence, and Chart Review to maintain accurate records. Strong communication and Microsoft Office skills are essential.