Lab Support Assistant

Reid Health; Connersville (IN); On-site; USD 21,000 - 26,000; Full time

Job summary

Reid Health in Connersville, Indiana, is seeking a Lab Support Assistant to act as a liaison between inpatient, outpatient, and outreach customers and laboratory personnel. The role provides information, resolves service issues, and performs general clerical duties in the laboratory environment.

Responsibilities include answering calls, logging and labeling specimens, processing orders, retrieving specimens from the pneumatic tube system, and supporting registration, report distribution, and

Qualifications

• High school diploma or equivalent.
• Previous position requiring critical thinking.
• Experience in lab or healthcare-related clerical setting preferred.
• Excellent written and verbal communication skills.
• Familiarity with telephone, computer, and office equipment.
• Familiarity with medical and/or laboratory terminology preferred.

Responsibilities

• Acts as a liaison between inpatient, outpatient, and outreach customers and laboratory personnel.
• Provides information and resolves service issues in a timely and courteous manner.
• Performs general clerical office work in laboratory operations (answering/transferring calls, logging/labeling specimens, registration and order entry, report distribution, scanning reports).
• Retrieves specimens from the pneumatic tube system and from couriers; checks in specimens and signs courier manifests.
• Maintains documentation and proficiency in Cerner and Epic Cadence/Chart Review; supports Health Fair registration and processing.

Skills

Customer service

Verbal communication

Written communication

Telephone handling

Microsoft Office

HIPAA regulations

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Lab Support Assistant### Lab Support AssistantApply: Reid Health Main Campus: Full time: Posted Today: JR2786Lab Support Assistant**Schedule:** Work schedule is Monday through Friday, from 8:00 AM to 4:30 PM. Connersville **About the Position**Acts as a liaison between inpatient, outpatient, and outreach customers and laboratory personnel by providing information and resolving service issues in a timely and courteous manner. Responsibilities also include performing general clerical office work associated with laboratory operations, such as answering and transferring telephone calls, retrieving specimens from the pneumatic tube system, logging and labeling specimens, processing specimens, handling registration and order entry, distributing reports, and scanning reports into the medical record. **Overview of Responsibilities*** Acts as a liaison between inpatient, outpatient, and outreach customers and laboratory personnel by providing information and resolving service issues in a timely and courteous manner.* Fills online orders for lab supplies for the outreach collection sites.* Retrieves and processes specimens from the Outpatient Care Center and the pneumatic tubes.* Checks in specimens from couriers and signs courier manifests.* Remains proficient in Cerner information systems and Epic Cadence and Chart Review navigation. Maintains documentation as appropriate.* Assists laboratory personnel in specimen add-ons, location, and storage.* Assists with Health Fair registration, ordering, and processing.* Assists with loading patient samples onto the automated line and/or transports to their appropriate benches for testing.* Performs general clerical office work associated with laboratory operations including answering and transferring telephone calls, specimen logging and labeling, registration and order entry, report distribution, and report scanning into the medical record.* Registers and processes Extended Care Facility (ECF) orders for non-Epic providers.* Follows instructions, makes reasonable judgments, and uses resources to answer questions and problem solve while understanding limitations.* Escalates issues and complaints promptly and appropriately to management.* Adheres to confidentiality and HIPAA regulations. *This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management deems necessary.* **Education & Experience*** **Education Required:** High school graduate or equivalent.* **Experience required:** Previous position requiring critical thinking. **Experience Preferred:*** Minimum 1 year in a lab or healthcare-related clerical setting* Customer service skills* Excellent written and verbal communication skills* Familiarity with telephone, computer, and office equipment* Familiarity with medical and/or laboratory terminology preferred* Proficiency with Microsoft Office, including OutlookOur values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.