Lab Support

Catalyx; Pennsylvania; Sur place; USD 70 000 - 100 000; Plein temps

Résumé du poste

Catalyx is seeking a Lab Systems MLL Support Specialist to provide IT and application support for laboratory IT systems, equipment, and infrastructure in a regulated pharmaceutical/life sciences setting.

You will troubleshoot hardware, software, network, and application issues, support LIMS/ELN and other lab applications, and assist with installation, configuration, and validation activities while ensuring compliance with GxP, GMP, and 21 CFR Part 11.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or related technical discipline.
• Experience providing IT, application, or technical support in pharmaceutical, biotechnology, medical device, or life sciences environments.
• Experience supporting laboratory systems, scientific applications, or laboratory equipment is highly desirable.
• Experience working in a regulated GxP/GMP environment is preferred.

Responsabilités

• Provide day-to-day IT and technical support for laboratory systems, applications, and equipment.
• Troubleshoot hardware, software, network, and application-related issues within laboratory environments.
• Support Laboratory Information Management Systems (LIMS), Electronic Laboratory Notebooks (ELN), and other laboratory applications.
• Assist with installation, configuration, maintenance, and connectivity of laboratory instruments and equipment.
• Provide technical support to laboratory scientists, QC analysts, technicians, and manufacturing personnel.
• Manage incidents, service requests, and problem resolution through IT service management tools.
• Work with IT infrastructure, application teams, vendors, and laboratory stakeholders to resolve technical issues.
• Maintain system documentation, SOPs, and technical records.
• Support system upgrades, changes, testing, and validation activities.
• Ensure laboratory systems operate in compliance with GxP, GMP, and 21 CFR Part 11 requirements.
• Participate in audits, system reviews, and continuous improvement initiatives.

Connaissances

IT support

GxP/GMP knowledge

Technical communication

Formation

Bachelor's degree in IT/CS/Information Systems or related

Outils

LIMS

ELN

Windows OS

ITSM / ticketing systems

Description du poste

Malvern, United States | Posted on 11/11/2026

Catalyx specializes in the science of operational processes. With a footprint across North America and Europe, the company carefully automates and services R&D, production, packaging, and delivery processes—globally—with a sophisticated blend of products, technologies, and lifecycle services. The company was formed in 2022 after CXV Global (Crest Solutions, Xyntek, and VistaLink) and Panacea Technologies joined forces. For over three decades, Catalyx’s partnership-based culture has helped organizations in production-intense, highly regulated industries optimize their operational efficiency, performance, and safety. To learn more about the company's experience and comprehensive suite of capabilities and solutions, visit www.catalyx.ai.

Job Description

Catalyx is seeking a Lab Systems MLL Support Specialist provides technicaland application support for laboratory IT systems, equipment, andinfrastructure within a regulated pharmaceutical and life sciences environment.

Key Responsibilities

• Provide day-to-day IT and technical support forlaboratory systems, applications, and equipment.
• Troubleshoot hardware, software, network, andapplication-related issues within laboratory environments.
• Support Laboratory Information ManagementSystems (LIMS), Electronic Laboratory Notebooks (ELN), and other laboratoryapplications.
• Assist with the installation, configuration,maintenance, and connectivity of laboratory instruments and equipment.
• Provide technical support to laboratoryscientists, QC analysts, technicians, and manufacturing personnel.
• Manage incidents, service requests, and problemresolution through IT service management tools.
• Work with IT infrastructure, application teams,vendors, and laboratory stakeholders to resolve technical issues.
• Maintain system documentation, standardoperating procedures (SOPs), and technical records.
• Support system upgrades, changes, testing, andvalidation activities.
• Ensure laboratory systems operate in compliancewith GxP, GMP, and 21 CFR Part 11 requirements.
• Participate in audits, system reviews, andcontinuous improvement initiatives.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related technical discipline, orequivalent practical experience.
• Experience providing IT, application, ortechnical support in pharmaceutical, biotechnology, medical device, or lifesciences environments.
• Experience supporting laboratory systems,scientific applications, or laboratory equipment is highly desirable.
• Experience working in a regulated GxP/GMPenvironment is preferred

Technical Skills

• Knowledge of Laboratory Information ManagementSystems (LIMS).
• Familiarity with Electronic Laboratory Notebooks(ELN) and laboratory applications.
• Understanding of Windows operating systems,networking, hardware, and software troubleshooting.
• Experience with laboratory instrumentconnectivity and integration.
• Familiarity with IT service management, incidentmanagement, and ticketing systems.
• Understanding of system validation, changecontrol, and technical documentation.

Regulatory Knowledge

• Understanding of GxP and GMP requirements.
• Familiarity with FDA 21 CFR Part 11.
• Knowledge of computer system validation (CSV)and data integrity principles.