IT Lab Technician

Xyntek Inc; Northern (KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Catalyx is seeking an L2 Lab Technician with a strong IT background to provide technical support for laboratory systems, equipment, software, and users. The role focuses on keeping lab technology reliable and operational, with emphasis on troubleshooting and hands-on support in the lab environment.

Responsibilities include supporting lab IT systems and equipment, diagnosing issues, configuring instruments, and collaborating with IT, engineering, and lab teams to resolve incidents.

Qualifications

• 2+ years of IT support or technical support experience.
• Experience in lab, research, or scientific environments preferred.
• Familiarity with computers, networks, connectivity, and lab equipment.
• Strong diagnostic and problem-solving skills.

Responsibilities

• Provide L2 technical support for laboratory IT systems, equipment, and applications.
• Troubleshoot hardware, software, connectivity, and system issues within the lab.
• Support laboratory instruments and their connections to computers, networks, and other systems.
• Install, configure, maintain, and troubleshoot lab-related technology.
• Work directly with laboratory users to diagnose and resolve technical issues.
• Assist with user accounts, system access, software, and endpoint support as needed.
• Document incidents, troubleshooting steps, configurations, and resolutions.
• Collaborate with laboratory, IT, engineering, and other technical teams.
• Escalate complex technical issues and assist with root-cause analysis.

Skills

IT troubleshooting

Lab IT support

Documentation

Communication

Job description

Spring House, United States | Posted on 09/29/2026

Catalyx specializes in the science of operational processes. With a footprint across North America and Europe, the company carefully automates and services R&D, production, packaging, and delivery processes—globally, with a sophisticated blend of products, technologies, and lifecycle services. The company was formed in 2022 after CXV Global (Crest Solutions, Xyntek, and VistaLink) and Panacea Technologies joined forces. For over three decades, Catalyx’s partnership-based culture has helped organizations in production-intense, highly regulated industries optimize their operational efficiency, performance, and safety. To learn more about the company's experience and comprehensive suite of capabilities and solutions, visit www.catalyx.ai .

Job Description

Catalyx is seeking an L2 Lab Technician with a strong ITbackground to provide technical support for laboratory systems, equipment,software, and users. This role will focus on keeping laboratory technologyreliable and operational, with an emphasis on troubleshooting and hands-onsupport in the lab rather than manufacturing environments.

Responsibilities

• Provide L2 technical support for laboratory ITsystems, equipment, and applications.
• Troubleshoot hardware, software, connectivity, and system issues within the lab.
• Support laboratory instruments and theirconnections to computers, networks, and other systems.
• Install, configure, maintain, and troubleshootlab-related technology.
• Work directly with laboratory users to diagnoseand resolve technical issues.
• Assist with user accounts, system access,software, and endpoint support as needed.
• Document incidents, troubleshooting steps,configurations, and resolutions.
• Collaborate with laboratory, IT, engineering, and other technical teams.
• Escalate complex technical issues and assistwith root-cause analysis.

Requirements

• 2+ years of IT support or technical supportexperience.
• Strong hands-on experience withIT systems,hardware, software, and troubleshooting.
• Experience supporting technology within alaboratory, research, or scientific environment preferred.
• Familiarity with computers, networks,connectivity, and laboratory equipment.
• Strong diagnostic and problem-solving skills.
• Ability to work directly with laboratory usersand technical teams.
• Strong communication and documentation skills.
• Comfortable working in an L2 support capacityand handling issues independently.