Lab Supervisor - Phlebotomy

OhioHealth; Columbus (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

OhioHealth in Columbus, Ohio, is seeking a supervisory position for a clinical laboratory. This role involves overseeing laboratory technical operations, ensuring regulatory compliance, and developing staff. Candidates should have an Associate's Degree and 3-5 years of experience in a patient care or clinical setting. The position requires a strong customer service orientation and the ability to address operational challenges. Full-time position with a night shift and 40 scheduled weekly hours.

Qualifications

• 3-5 years experience in a patient care or clinical setting.

Responsibilities

• Supervises and directs departmental technical operations and human resources.
• Promotes strong customer service orientation.
• Acts as interdepartmental liaison resolving operational and technical problems.
• Develops and implements new procedures to improve function and service.
• Provides training and schedules in‑services for staff.

Skills

Supervisory skills

Customer service orientation

Technical problem-solving

Employee development

Regulatory compliance

Education

Associate's Degree

Job description

Job Description Summary

This position provides supervision for a laboratory section(s) of a clinical laboratory.

Responsibilities and Duties

Technical Operations (30%)

• Supervises and directs departmental technical operations and human resources.
• Promotes strong customer service orientation with zero tolerance for inappropriate or suboptimal performance.
• Acts as interdepartmental liaison resolving operational and technical problems within department and between laboratory and other departments as they arise.
• Investigates specimen problems, service complaints and any delays in performance of procedures.
• Acts as consult to physicians and other hospital departments, assumes management functions in concert with the division manager.
• Develops, evaluates and implements new procedures when necessary to improve function, productivity and service.
• Assists division manager in assuring all regulatory standards CAP, CLIA, ASC are met within the area.
• Maintains appropriate documents and manuals, reviewing and revising as necessary while maintaining optimal cost effective delivery of lab services.

Staffing Assignments and Productivity (25%)

• Assures optimal efficiency, effectiveness, and safety within the area. Monitors workflow, staffing assignments and productivity; recommends and implements changes to improve both.
• Provides training and schedules in‑services for staff to meet regulatory compliance, to understand changing environments and support continuing education needs.

Staff Development (20%)

• Enables and promotes employee development; provides coaching; counsels when appropriate.
• Maintains effective relationship with peers; promotes good inter‑employee relationships.
• Leads by example according to mission, vision and values of OhioHealth.
• Provides technical orientation and instruction of new personnel. Provides ongoing instruction to current personnel in procedures, techniques, safety and organization of work.
• Participates in continuing education programs in both technical and managerial areas with emphasis on new technology and human relation skills.

Additional Responsibilities (20%)

• May perform responsibilities of Med Techs and/or Lab Specialists as determined by site requirements, including but not limited to testing, method validation, customer service, QA, continuing education.

Miscellaneous Duties (5%)

• Performs other miscellaneous duties as assigned.

Minimum Qualifications

• Associate's Degree (Required)

Additional Qualifications

• 3-5 years experience in a patient care or clinical setting

Work Shift

• Night

Scheduled Weekly Hours

• 40

Department

• Phlebotomy

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all persons in all aspects of the associate‑employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.