Lab Specimen Processor & Front Desk Support

International Executive Service Corps; Findlay (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

International Executive Service Corps seeks a detail-oriented laboratory support associate to manage specimen handling, registration, order entry, and communications with clients. This role supports pre- and post-analytic workflows and ensures timely reports and proper labeling.

You will interact with internal teams and external providers, perform clerical tasks, maintain compliance with safety policies, and uphold service excellence in every customer contact.

Qualifications

• High school graduate or GED equivalent.
• Knowledge of clinical or anatomical laboratory functions, medical terminology or science background.
• Ability to provide own transportation while on duty required.
• Positive service-oriented interpersonal and communication skills required.
• Organized, able to prioritize, fast-paced environment, strong problem solving.
• Customer-focused, service-oriented, able to communicate effectively in writing and orally.
• Ability to work independently and in a team; age-appropriate patient care knowledge.

Responsibilities

• Customer service oriented duties and service excellence in interactions.
• Clerical duties: distribute lab results and transmit fax results; monitor incomplete faxes.
• Reference lab testing: prepare specimens, operate reference lab software, file reports.
• Handle communications: directing lab questions to proper departments and routing calls.
• Registration: accurate specimen registration and ensure information is complete and current.
• Order entry: accurate entry of outreach specimens and labeled samples.
• Maintain competency: complete mandatory training and stay updated on equipment and processes.
• Organization: manage daily tasks and prioritize for fastest response times.
• Safety: use PPE and comply with safety policies; age-appropriate patient care knowledge.
• Attendance: punctuality and adherence to attendance policies.

Skills

Customer service

Communication

Organizational skills

Problem solving

Teamwork

Education

High school diploma or GED

Associates degree in Allied Health (preferred)

Tools

PBT (ASCP) registration

Phlebotomy certificate program (preferred)

Job description

International Executive Service Corps seeks a detail-oriented laboratory support associate to manage specimen handling, registration, order entry, and communications with clients. This role supports pre- and post-analytic workflows and ensures timely reports and proper labeling.

You will interact with internal teams and external providers, perform clerical tasks, maintain compliance with safety policies, and uphold service excellence in every customer contact.