Impactful Specimen Problem-Solving Technician

Quest Diagnostics Incorporated; Tucker (GA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Day 1 Medical

Annual incentive plans

401(k) with company match

Job summary

Quest Diagnostics Incorporated in Tucker, GA is hiring a Problem Resolution Specimen Technician. The role operates Tuesday to Saturday, 10:00 AM to 6:30 PM with a pay range of $20.35+ per hour.

Responsibilities include resolving specimen problems, coordinating with multiple departments, and ensuring accurate testing and timely reporting. This position emphasizes problem solving, strict adherence to SOPs, and effective communication.

Qualifications

• Internal candidates will need a minimum of one year in Specimen TechIII/related role.
• Preferred: minimum of 3 years Lab experience in a production environment; strong Specimen Processing background.

Responsibilities

• Primary point-of-contact for resolution of common specimen problems and communication with internal departments to avoid testing delays and/or service failures.
• May call clients to obtain resolution of problems.
• Demonstrates competency of job duties and SOPs related to Specimen Processing problem resolution.
• Interprets specimen tracking data using available resources (specimen logs, LIS, front-end automation, instrumentation).
• Understands compliance policies related to test ordering, testing reporting, add-on tests, TNPs, reflex tests and custom panels.
• Supports priority handling of samples with limited stability and issues impacting client/patient care.
• Retrieves specimens from storage, investigates sample adequacy, researches test ordering information, specimen requirements and stability.
• Enters TIQs/TNPs correctly and processes, documents, and reviews mislabeled/unlabeled specimens.
• Identifies and escalates trending problems to management as appropriate.
• Has working knowledge of MS Office and can run reports to manage workflow.

Skills

Strong communication

Verbal communication

Written communication

Teamwork

Problem solving

Safety compliance

Medical terminology

PC skills

Workflow reporting

Education

High School Diploma or Equivalent

Tools

MS Office

Job description

Quest Diagnostics Incorporated in Tucker, GA is hiring a Problem Resolution Specimen Technician. The role operates Tuesday to Saturday, 10:00 AM to 6:30 PM with a pay range of $20.35+ per hour.

Responsibilities include resolving specimen problems, coordinating with multiple departments, and ensuring accurate testing and timely reporting. This position emphasizes problem solving, strict adherence to SOPs, and effective communication.