Problem Resolution Specimen Technician

Quest Diagnostics Incorporated; Tucker (GA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Day 1 Medical

Annual incentive plans

401(k) with company match

Job summary

Quest Diagnostics Incorporated in Tucker, GA is hiring a Problem Resolution Specimen Technician. The role operates Tuesday to Saturday, 10:00 AM to 6:30 PM with a pay range of $20.35+ per hour.

Responsibilities include resolving specimen problems, coordinating with multiple departments, and ensuring accurate testing and timely reporting. This position emphasizes problem solving, strict adherence to SOPs, and effective communication.

Qualifications

• Internal candidates will need a minimum of one year in Specimen TechIII/related role.
• Preferred: minimum of 3 years Lab experience in a production environment; strong Specimen Processing background.

Responsibilities

• Primary point-of-contact for resolution of common specimen problems and communication with internal departments to avoid testing delays and/or service failures.
• May call clients to obtain resolution of problems.
• Demonstrates competency of job duties and SOPs related to Specimen Processing problem resolution.
• Interprets specimen tracking data using available resources (specimen logs, LIS, front-end automation, instrumentation).
• Understands compliance policies related to test ordering, testing reporting, add-on tests, TNPs, reflex tests and custom panels.
• Supports priority handling of samples with limited stability and issues impacting client/patient care.
• Retrieves specimens from storage, investigates sample adequacy, researches test ordering information, specimen requirements and stability.
• Enters TIQs/TNPs correctly and processes, documents, and reviews mislabeled/unlabeled specimens.
• Identifies and escalates trending problems to management as appropriate.
• Has working knowledge of MS Office and can run reports to manage workflow.

Skills

Strong communication

Verbal communication

Written communication

Teamwork

Problem solving

Safety compliance

Medical terminology

PC skills

Workflow reporting

Education

High School Diploma or Equivalent

Tools

MS Office

Job description

Problem Resolution Specimen Technician - Tucker, GA, Tuesday to Saturday, 10:00 AM to 6:30 PM

Pay range: $20.35+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

This positionactively works to identify and solve issues in regards to processing and testing laboratory specimens and has complete proficiency in all Specimen TechIII jobduties, ProblemResolutionTechs collaborate with Specimen Processing, Referral Testing, and Technical departments to research and resolve issues in order to expedite specimen testing and result reporting.

Responsibilities:

• Primary point-of-contact for resolution of common specimen problems and communication with internal departments to avoid testing delays and/orservicefailures
• May be responsible for calling clients to obtain resolution ofproblems
• Demonstrates competency of job duties and SOP'srelated to Specimen Processing problemresolution
• Demonstrates ability to interpret specimen tracking data utilizing all available resources (e.g.specimen logs, laboratory information systems, front-end automation, instrumentation, etc.)
• Demonstrates an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP's,reflex tests and custompanels
• Supports and/or provides priority handling of samples with limited stability and problems impacting client and patientcare
• Demonstrates ability to correctly and efficiently retrieve specimens from storage, investigate sample adequacy, research test ordering information, specimen requirements andstability
• Responsible for correctly entering TIQs/TNPs
• Responsible for correctly processing, documenting, and reviewing mislabeled and unlabeledspecimens
• Identifies and escalates trending problems to department management as appropriate.
• Working knowledge of MS Office
• Perform all other job duties asassigned

Qualifications:

Required WorkExperience:

Internal candidateswill need a minimum of one year in Specimen TechIII/relatedrole.

Preferred Work Experience:

• Minimum of 3 years Lab experience preferably in a production environment
• Laboratory experience with strong Specimen Processing background preferred.
• Medical background preferred which includes medicalterminology applicable to a clinical laboratory.

Physical and Mental Requirements:

• Must meet productivity and quality standards of thedepartment
• Must be able to handle multiple tasks and work in a fast-pacedenvironment
• Works in a biohazard environment, practicing good safetyhabits
• Able to sit or stand for longperiods

Skills:

• Must have strong written and verbal communicationskills
• Communicates effectively with all levels of internal and externalstaff
• Ability to professionally handle stressful situations, sensitive and confidential informationwith integrity, and demonstrate a potential for strong independent problem-solvingskills
• Adheres to Quest Diagnostics core values, safety, and compliance policies andprocedures
• Fosters a team-oriented work environment.
• Knowledge of medical and laboratory terminologypreferred
• Ensures that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adheredto
• PC skills including the ability to run reports & use to manage workflow; real-timethru-put

Education

• High School Diploma or Equivalent (Required)

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.