Lab Services Operations Supervisor

Cross Technologies Inc.; Forest (VA); On-site; USD 70,000 - 95,000; Full time

Job summary

Cross Company is seeking a Service Site Supervisor in Forest, VA, to lead daily operations at the accredited lab. This role carries P&L responsibility under the Service Manager and oversees technicians, coordinating service, quotes, and invoicing with internal and external customers.

Applicants should have an associate degree or equivalent experience, strong ERP familiarity (NetSuite) and MS Office proficiency. The position requires travel to customer sites and adherence to quality standards.

Qualifications

• Associates Degree or equivalent experience preferred.
• Proficiency with MS Word, Excel, Google, and ERP systems (NetSuite).
• Exceptional multitasking and time management in a fast-paced environment.
• Proven ability to mentor teams and drive process improvements.

Responsibilities

• Manage day-to-day operations at the designated facility and supervise service technicians.
• Handle scheduling, quotes, and invoicing for service work.
• Maintain customer records, ensure compliance with quality requirements, and drive KPI performance.

Skills

Multitask

Mentor teams

Customer service

Communication

Education

Associates Degree or equivalent experience

Tools

NetSuite

MS Word

Excel

Google Workspace

Job description

Cross Company is seeking a Service Site Supervisor in Forest, VA, to lead daily operations at the accredited lab. This role carries P&L responsibility under the Service Manager and oversees technicians, coordinating service, quotes, and invoicing with internal and external customers.

Applicants should have an associate degree or equivalent experience, strong ERP familiarity (NetSuite) and MS Office proficiency. The position requires travel to customer sites and adherence to quality standards.