Lab Services Lead — Inventory & Process Improvement

ThermoFisher Scientific; Cambridge (MA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Healthcare plans

Vision plan

Dental plans

ESPP

PTO and holidays

Parental leave

Life insurance

Disability protection

401(k)

Job summary

Thermo Fisher Scientific in Massachusetts seeks a details‑driven Operations Coordinator to lead a small team, manage inventory, and coordinate orders. You will ensure accurate chemical handling, optimize workflows, and support safety programs while using SAP/Oracle, Salesforce, and EDI to service contractual obligations.

The role requires 3+ years of relevant experience, strong communication, and mentoring abilities, with opportunities to contribute to continuous process improvements.

Qualifications

• 3+ years of progressive, proven experience required.
• Experience in customer-facing, retail stocking, warehouse operations, or inventory control roles.
• Experience/Certification with ULSIM and DFO/MF systems, and Power BI is preferred.
• Comfort guiding peers—you’ve informally mentored or led small process initiatives.

Responsibilities

• Direct daily workflow for a small team under site lead/supervisor.
• Oversee service offerings including order/stockroom/dock management, procurement, material handling, chemical tracking, glass wash, and pipette services.
• Verify chemical inventory levels, locations, and expiration dates with bench audits and full-cycle counts.
• Receive, inspect, label, and store incoming chemical shipments per guidelines and DOT regulations.
• Monitor stock levels, troubleshoot process failures, and perform root cause analysis.
• Assist customers with order-related tasks using SAP/Oracle, Salesforce, and EDI portals.
• Deliver on contractual scope of work and track business metrics.
• Implement SOPs and conduct site audits; assist with annual inventory.

Skills

Leadership

Communication

Computer skills

Analytical thinking

Mentoring

Education

High school diploma

Associate degree preferred

Tools

SAP

Oracle

Salesforce

EDI portals

Job description

Thermo Fisher Scientific in Massachusetts seeks a details‑driven Operations Coordinator to lead a small team, manage inventory, and coordinate orders. You will ensure accurate chemical handling, optimize workflows, and support safety programs while using SAP/Oracle, Salesforce, and EDI to service contractual obligations.

The role requires 3+ years of relevant experience, strong communication, and mentoring abilities, with opportunities to contribute to continuous process improvements.