Integration Lab Service Technician

Insight; Fort Worth (TX); On-site; USD 28,000 - 39,000; Full time

Job summary

Insight in Fort Worth, TX is seeking an Integration Lab Service Technician to configure, modify, repair, test, and service IT devices on-site. The role demands hardware troubleshooting across laptops and desktops, plus software setup and imaging using Ghost/MDT/SCCM, and SAP/Excel for orders.

Strong communication and timely lab reporting are essential. The position emphasizes hands-on lab support, equipment protection, and precise documentation to ensure accurate billing and warranty compliance.

Qualifications

• Bachelor's degree (BA/BS) from four-year college or university or 2 years related experience and/or training; or equivalent combination of education and experience.
• PC’s, messaging and server software applications experience required.
• LAN/WAN, and ability to automate tasks using basic scripting techniques a plus.
• Extensive knowledge of Windows operating systems, vendor diagnostics, imaging software such as Ghost, MDT, or SCCM.
• Minimum of one year hardware troubleshooting experience, which needs to include laptops and desktop for Tier One vendors.
• Should also be familiar with vendor web sites in order to find hardware updates, driver updates, and engineering changes) as well as on multiple Tier One products (IBM, Compaq, HP, Toshiba).
• A+ certification and at least one vendor hardware certification required. Minimum of one (1) year bench and/or on-site service technical experience.

Responsibilities

• Deploy images and customize software based on provided work instructions.
• Identify and troubleshoot system hardware problems.
• Perform Quality Control inspections.
• Provide Labs Management with reports that include daily and/or weekly productivity.
• Time management skills to ensure the efficient utilization of Insight resources including parts, tools, inventory, own time, etc.
• Ability to navigate through SAP and Excel software used for order processing.
• Maintain and protect Insight assets and property, including spare parts, client-supplied product, loaners, tools, test equipment, etc.
• Escalate problems and issue to Lab Management as appropriate. This includes, but is not limited to, problems exceeding commitments with regard to response time, lack of spare parts, training, or any other actual or potential client satisfaction issues.
• Represent Insight in a professional and business-like manner and communicates effectively with Insight’s associates and their client’s.
• Complete all required documentation involved within a project to ensure accurate billing with respect to warranty or contract. This includes getting all required information to the Lab management immediately.
• Maintain efficient utilization of space in the lab.
• Assist other team members on projects as assigned.
• Ability to use a pallet jack is required for this position.
• For National Repair Center assignments: Performs necessary hardware and peripheral repairs. This includes, but is not limited to, identifying the problem and determining the most efficient and cost-effective way to resolve the problem, keeping customer downtime to a minimum.
• Other duties as assigned.

Skills

Hardware troubleshooting

Laptops & desktops

Scripting basics

Education

Bachelor's degree or equivalent experience

Tools

Windows OS

Ghost imaging

MDT

SCCM

SAP

Excel

Job description

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Integration Lab Service Technician

Ft Worth, TX, US, 76140

Requisition Number: 106949

Integration Lab Service Technician

Location: This role is fully onsite

Salary: $24.00 / hourly

Shift: 9:30am - 6:00pm CST

Insight at a Glance

14,000+ engaged teammates globally

$8.2 billion in revenue in 2025

Certified as a Great Place to work in 9 Countries in 2025

Fortune 500 Company (No. 447) in 2025

Received 25+ industry and partner awards in the past year

$1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role:

The Services Technician performs configuration, modification, repair, testing and/or servicing on IT devices, including, but not limited to: hardware and peripherals and software configuration.

Key Responsibilities:

• Deploy images and customize software based on provided work instructions.
• Identify and troubleshoot system hardware problems.
• Perform Quality Control inspections.
• Provide Labs Management with reports that include daily and/or weekly productivity.
• Time management skills to ensure the efficient utilization of Insight resources including parts, tools, inventory, own time, etc.
• Ability to navigate through SAP and Excel software used for order processing.
• Maintain and protect Insight assets and property, including spare parts, client-supplied product, loaners, tools, test equipment, etc.
• Escalate problems and issue to Lab Management as appropriate. This includes, but is not limited to, problems exceeding commitments with regard to response time, lack of spare parts, training, or any other actual or potential client satisfaction issues.
• Represent Insight in a professional and business-like manner and communicates effectively with Insight’s associates and their client’s.
• Complete all required documentation involved within a project to ensure accurate billing with respect to warranty or contract. This includes getting all required information to the Lab management immediately.
• Maintain efficient utilization of space in the lab.
• Assist other team members on projects as assigned.
• Ability to use a pallet jack is required for this position.
• For National Repair Center assignments: Performs necessary hardware and peripheral repairs. This includes, but is not limited to, identifying the problem and determining the most efficient and cost-effective way to resolve the problem, keeping customer downtime to a minimum.
• Other duties as assigned.

What we’re looking for:

• Bachelor's degree (BA/BS) from four-year College or university or 2 years related experience and/or training; or equivalent combination of education and experience. PC’s, messaging and server software applications experience required. LAN/WAN, and ability to automate tasks using basic scripting techniques a plus.
• Extensive knowledge of Windows operating systems, vendor diagnostics, imaging software such as Ghost, MDT, or SCCM.
• Minimum of one year hardware troubleshooting experience, which needs to include laptops and desktop for Tier One vendors.
• Should also be familiar with vendor web sites in order to find hardware updates, driver updates, and engineering changes) as well as on multiple Tier One products (IBM, Compaq, HP, Toshiba).
• A+ certification and at least one vendor hardware certification required. Minimum of one (1) year bench and/or on-site service technical experience.

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct application from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas
Job Segment: Testing, Cloud, Technician, Cyber Security, SAP, Technology, Security