Team Lead Integration Lab Services

Insight; Fort Worth (TX); Vor Ort; USD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Freedom to work from another location

Teammate Resource Groups

Zusammenfassung

Insight Fort Worth, TX is seeking a Team Lead for Integration Lab Services to oversee device provisioning, imaging, and production handoffs on site.

You will direct technicians, verify SAP records, and ensure orders meet quality, SLAs, and shipment requirements while collaborating with lab leadership and engineering.

Qualifikationen

• CompTIA A+ or equivalent certification with IT support experience.
• 2+ years provisioning, lab or bench service experience.
• Experience leading technicians or coordinating work assignments.

Aufgaben

• Translate priorities into daily bench assignments based on readiness and capacity.
• Lead shift huddles and communicate changes and constraints.
• Oversee provisioning, imaging, OS deployment and testing for client programs.
• Verify orders against client requirements and documentation in SAP.
• Maintain records, handle nonconformances, and coordinate rework with QC.

Kenntnisse

Windows OS

Device provisioning

IT support

SAP basics

Team leadership

Project coordination

Troubleshooting

Ausbildung

CompTIA A+ certification

IT/CS/Engineering degree

Tools

SAP

SCCM/MDT

Jobbeschreibung

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Team Lead Integration Lab Services

Ft Worth, TX, US, 76140

Requisition Number: 106830

Team Lead Integration Lab Services

Location: This is an onsite work opportunity in our Fort Worth, TX office.

Shift: 2:00pm - 10:30pm CST

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to work in 9 Countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role

The Integration Lab Team Lead provides daily technical direction and floor coordination for device provisioning, configuration, testing, asset tagging, kitting, and production handoff. This working-lead role ensures that technicians execute approved integration lab work instructions, maintain accurate SAP records, and complete client orders to established quality, service-level, and shipment requirements. The Team Lead serves as the first point of escalation for provisioning and order-processing issues while partnering with lab leadership, engineering, deployment management, inventory control, and shipping to resolve barriers and maintain predictable workflow. What you’ll do at Insight:

• Translate supervisor-approved priorities into daily bench assignments based on
• order readiness, technician training, available capacity, client commitments, and
• shipping cutoffs.
• Lead shift-start huddles and communicate work assignments, quality alerts, priority
• changes, and operational constraints.
• Monitor order volume, work in process, aging, throughput, and blocked work;
• rebalance assignments within delegated authority and elevate resource gaps.
• Perform hands‑on provisioning and troubleshooting as needed to support
• production continuity.
• Confirm that the correct, approved revision of client‑specific work instructions,
• build requirements, and acceptance criteria is available before work begins.
• Verify device models, part numbers, quantities, accessories, serial numbers, and
• asset identifiers against the order and pick documentation before bench
• processing.
• Lead execution of approved operating‑system deployment, imaging, modern
• provisioning, application installation, firmware and BIOS configuration, enrollment,
• and functional testing activities applicable to the client program.
• Use SAP to review assigned orders, priorities, material availability, processing
• status, and completion requirements in accordance with approved site procedures
• and assigned access.
• Ensure the approved order type and workflow are used for provisioning, production,
• repair, or rework; route order‑type questions to the designated process owner.
• Perform or coordinate required quality‑control inspections, configuration checks,
• functional tests, labeling verification, and documentation reviews.
• Contain nonconforming product, preserve traceability, and coordinate authorized
• rework and corrective actions with quality and engineering.
• Train and cross‑train technicians on approved work instructions, provisioning tools,
• SAP workflows, ESD practices, and safe device handling; maintain training records
• as assigned.
• Communicate order status, service‑level risks, technical issues, and recovery
• needs clearly and promptly to lab leadership and relevant stakeholders.
• Coordinate with deployment management, client operations, warehouse teams,
• inventory control, engineering, and shipping to resolve dependencies without

Be AmbITious:

This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What were looking for:

• Education or certification: Current CompTIA A+ certification OR an associate or
• bachelor’s degree in Information Technology, Computer Science, Computer
• Engineering, or a closely related technical discipline. This alternative qualification
• pathway is proposed for this role and requires HR approval.
• Technical experience: At least two years of relevant device provisioning,
• configuration, IT support, integration lab, or bench‑service experience, including at
• least one year troubleshooting laptop and desktop hardware.
• Lead experience: Prior experience coordinating work assignments, training
• technicians, or serving as a technical escalation resource in a production or service
• Provisioning knowledge: Demonstrated proficiency with Windows operating
• systems, vendor diagnostic tools, hardware and peripheral configuration, software
• installation, and at least one enterprise imaging or provisioning platform.
• SAP capability: Practical experience with SAP order processing, inventory
• transactions, status tracking, or production/service workflows relevant to lab
• operations; ability to learn and consistently execute site‑specific transactions.
• Process discipline: Ability to interpret and follow technical work instructions,
• accurately maintain records, identify discrepancies, and preserve order and device
• Operational execution: Ability to work in a high‑volume environment, organize
• competing priorities, meet established service‑level requirements, and elevate
• risks before commitments are missed.
• Communication and collaboration: Clear written and verbal communication,
• customer‑service orientation, sound problem‑solving skills, and the ability to
• explain procedures and respond professionally to questions.
• Business tools: Working proficiency with spreadsheets, email, collaboration tools,
• and technical documentation applications.

Preferred Qualifications:

• Both an IT‑related degree and current CompTIA A+ certification.
• At least one relevant OEM hardware certification, such as Dell, HP, or Lenovo;
• required before performing vendor‑restricted service activities where applicable.
• Experience with Windows Autopilot, Microsoft Intune, Configuration
• Manager/SCCM, MDT‑based client environments, or other approved deployment
• platforms.
• Experience supporting mobile devices, thin clients, servers, or Apple provisioning
• workflows where included in the assigned lab program.
• Familiarity with basic networking, LAN/WAN concepts, deployment connectivity
• troubleshooting, and basic scripting or task automation.

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
• Access to 11 thriving and diverse Teammate Resource Groups

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas
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