Lab Services Lead: Admin & Patient Flow Champion

Dana-Farber Cancer Institute; Boston (MA); On-site; USD 47,200 - 53,300; Full time

Job summary

Dana-Farber Cancer Institute is hiring a Lab Services Coordinator to support patient check-in and scheduling activities in a busy oncology setting in Boston. The role involves verifying appointments, providing patient services, and collaborating with healthcare staff. Preferred candidates will have excellent communication skills and a bachelor’s degree. The position is fully on-site, Monday to Friday, with regular business hours. The salary range is $47,200.00 - $53,300.00 annually.

Qualifications

• Experience in customer service and healthcare settings is preferred.
• Ability to maintain confidentiality of Protected Health Information (PHI).
• Demonstrated flexibility and ability to take on additional responsibilities.

Responsibilities

• Verify complex appointment sets for oncology patients.
• Provide superior customer service to patients and families.
• Manage and import images into PACS.

Skills

Excellent communication skills

Customer service skills

Organization skills

Problem solving

Ability to multitask

Education

Bachelor’s degree preferred

Tools

Epic

RTLS

PACS

Job description

Dana-Farber Cancer Institute is hiring a Lab Services Coordinator to support patient check-in and scheduling activities in a busy oncology setting in Boston. The role involves verifying appointments, providing patient services, and collaborating with healthcare staff. Preferred candidates will have excellent communication skills and a bachelor’s degree. The position is fully on-site, Monday to Friday, with regular business hours. The salary range is $47,200.00 - $53,300.00 annually.