Lab Patient Services Specialist (PRN)

Emory Healthcare; Atlanta (GA); On-site; USD 30,000 - 36,000; Full time

Job summary

Emory Healthcare in Atlanta, GA seeks a PRN laboratory support role focused on patient specimen registration, billing information retrieval, and customer triage. The position supports patient care areas and coordinates with multiple departments to ensure efficient test processing.

The role requires strong communication and computer skills, with preferred phlebotomy or related experience. Training will cover how to handle test orders, reporting, and inventory management within the laboratory

Qualifications

• High School diploma or equivalent required.
• Associate's or Bachelor's degree preferred.
• Three years phlebotomy, processing, or customer service experience preferred.
• Phlebotomy certification preferred.

Responsibilities

• Registers patient specimens for in house or referral testing.
• Retrieves appropriate billing information from a variety of electronic systems.
• Answers and routes telephone calls from customers.
• Provides information to customers and solicits information to triage calls to disseminate to appropriate departments.
• Acts as liaison between customer and various departments.
• Accesses, prints, and distributes patient lab reports to appropriate patient care areas.
• Projects a professional image through formal and informal communication to internal and external customers.
• Orders and maintains an adequate inventory of commonly used supplies to ensure immediate availability; Evaluates new products as available.
• Takes prompt action to resolve any problem with the registration or ordering of specimens.
• Escalates to supervisor when needed.
• Accurately places order on patient samples Investigates and resolves all problems and provides documentation for monthly quality management reports.

Skills

Phlebotomy

Customer service

Processing

Education

High School diploma or equivalent

Associate's or Bachelor's degree preferred

Job description

Emory Healthcare in Atlanta, GA seeks a PRN laboratory support role focused on patient specimen registration, billing information retrieval, and customer triage. The position supports patient care areas and coordinates with multiple departments to ensure efficient test processing.

The role requires strong communication and computer skills, with preferred phlebotomy or related experience. Training will cover how to handle test orders, reporting, and inventory management within the laboratory