Lab Access Specialist - PRN (1p-9:30p) - North Fulton

Wellstar Health System; Roswell (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

Wellstar Health System in Georgia is seeking a Lab Registration / Patient Access support role for the evening shift. The position involves registering patients, entering test orders in the hospital information system, and contacting physicians or nurses for critical values.

Responsibilities also include ensuring accurate patient demographics, coordinating with lab/pathology, and documenting information per policy.

Qualifications

• Requires excellent customer service skills and effective communication.
• Proficient computer skills and ability to navigate health IT systems.
• Ability to multi-task and stay organized in a fast-paced environment.

Responsibilities

• Handle patient registration and test order entry in HIS.
• Notify physicians/nurses about results and critical values within 30 minutes.
• Coordinate with lab/pathology to ensure paperwork is complete and orders are accurate.
• Support send-out duties and document chain-of-custody for tests as required.
• Maintain compliance with AIDET standards and WellStar policies.

Skills

Customer service

Communication

Computer skills

Multi-tasking

Organizational skills

Education

High School Diploma / GED

Tools

HIS/PATIENT CARE system

Lab Information System (LIS)

EPIC

Job description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Evening (United States of America)

Job Summary

Under the management of the Lab Manager or designee, this employee performs technical and non-technical duties within the Laboratory. Duties include but not limited to WellStar Hospital Information System (HIS) Patient Care system registration, WellStar HIS Patient Care system laboratory test order entry. Contacting or notifying physicians of issues with orders, resolving customer service issues. This position also includes contacting nurses, physicians of notification values (critical) and recording information for Read Back (RBAC). This position may also be required to perform send-out duties if designated by facility. This position also includes other responsibilities such as maintaining standing order system so that State Regulations are followed, assisting Patient Access Services with any questions regarding lab patients, pending logs, and staying up to date on all HIS revisions and additions.

Core Responsibilities And Essential Functions

Call Back of Notification and Critical Values * Call back notification and critical values enter a que in the Lab Information System (LIS) that Staff will use to make a call to the physician/nurse and give them this information regarding their patient. Staff member must make this call within 30 minutes of result entering que. RBAC information is recorded, name report given, title, time, date. If unable to make contact, message is left, and then a follow up call is made 10-15 minutes later. Every effort must be made to give this crucial information to the physician/nurse. Every call in the que must be made or passed on to the Supervisor or designee before leaving for the day. Perform Patient registration (specimens received from physician offices). * Verify all patient demographics information utilizing the HIS system to confirm patient registration has been completed and test ordered from the Physicians office (clinical lab only) * Verify all patient demographics in the HIS Patient Care system are accurate. * Partner with Lab and/or Pathology to ensure paperwork is completed and delivered appropriately. Additionally, confirm order placement and delivery of specimen. Perform Patient order entry. * Determine patient has been registered and test ordered from physician office. * Partner with other departments to resolve flow issues. * Complete order entry of lab tests to include standing orders and/or drop off specimens ordered by physician. Customer Service Support * Complies with AIDET standards always * Assist physicians with questions regarding patient testing. Work with Medical Technologists, if needed. * Keep work areas stocked and verify all equipment is operational. * Fax lab results as requested, following policy of type reports that can be faxed. * Assist clinical lab/pathology with any requests as appropriate. (i.e., filing, checking tops for correct information, input information into Pathology Information System of patient demographics. Send Outs (if designated by facility) * Prepare Meconium Drug Screens and Metabolic Screening tests for send out to the reference lab. * Scan results into EPIC from reference lab testing. * Charge out chain of custody drug screens. * Contact reference labs as needed to follow up on problems Performs other duties as assigned Complies with all WellStar Health System policies, standards of work, and code of conduct.

Required Minimum Education

• High School Diploma / GED General

Required Minimum License(s) And Certification(s)

All certifications are required upon hire unless otherwise stated.

Required Minimum Experience

Minimum 1 year of previous computer skills Required and Minimum 1 year of Customer Service experience in Health Care environment Preferred

Required Minimum Skills

Requires excellent customer service skills, able to demonstrate good communication skills, requires efficient and accurate computer skills, must be able to work and maintain professional demeanor under stressful conditions requires sufficient multi-tasking and organizational skills, must be able to gracefully maintain composure in difficult situations.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.