Lab Liaison - Customer Support (1st Shift)

IDEXX Laboratories, Inc; Greensboro (NC); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

Health/dental/vision benefits day one

5% matching 401k

Annual cash bonus

Job summary

IDEXX Laboratories, Inc seeks a Customer Support Consultant - Laboratory Liaison to collaborate with teams across IDEXX to research and resolve Reference Lab customer concerns and testing issues. The role emphasizes proactive outreach and maintaining strong customer relationships.

This full-time position offers day-one benefits, extensive training, and opportunities for advancement within a global diagnostics leader.

Qualifications

• Strong customer service and interpersonal skills with experience in building and maintaining relationships
• Proficiency in Microsoft Office and other relevant systems, with technical aptitude to learn new tools, lab processes, and diagnostic terminology
• Analytical and problem-solving skills to research and resolve issues effectively, using critical thinking to make sound decisions
• Excellent verbal and written communication skills, with the ability to explain complex information clearly and professionally
• Ability to work collaboratively in a team-oriented environment, including across international teams and diverse cultures
• Commitment to continuous learning and improvement, staying current with evolving processes, tools, and industry standards
• Ability to handle challenging conversations with professionalism and empathy, ensuring customer needs are met throughout the process
• Strong attention to detail and dedication to data accuracy and integrity to support compliance and quality standards
• Ability to meet the physical requirements of the role, i.e. extended periods of sitting and frequent use of phones and computers, occasional lifting of items up to 25 pounds, and visual and auditory acuity for accurate computer work and effective phone communication

Responsibilities

• You will provide proactive customer outreach and resolve issues promptly to ensure an optimal customer experience.
• You will collaborate with team members across IDEXX to research and resolve Reference Lab customer concerns and lab sample testing issues.
• You will maintain strong internal and external customer relationships through professional, clear, and empathetic communication.
• You will support quality management systems and compliance requirements.
• You will contribute to team growth through active participation in development programs and collaborative knowledge sharing.

Skills

Customer service

Interpersonal skills

MS Office

Analytical thinking

Communication skills

Education

High school diploma or equivalent

Associate degree preferred

Bachelor's degree preferred

Tools

Lab terminology

Job description

IDEXX Laboratories, Inc seeks a Customer Support Consultant - Laboratory Liaison to collaborate with teams across IDEXX to research and resolve Reference Lab customer concerns and testing issues. The role emphasizes proactive outreach and maintaining strong customer relationships.

This full-time position offers day-one benefits, extensive training, and opportunities for advancement within a global diagnostics leader.