Lab Instrumentation Engineer - Troubleshooting & Support

Jobtailor; Rockville (MD); On-site; USD 75,000 - 110,000; Full time

Job summary

Jobtailor in Rockville, MD seeks an experienced technician to support deployment, integration, and lifecycle management of scientific instruments and connected computing systems. You will partner with researchers and staff to understand workflows and support needs, and coordinate with IT, facilities, cybersecurity, and vendors on installations and upgrades.

The role requires 5+ years of related experience, strong documentation and communication, and the ability to work with scientists and

Qualifications

• Bachelor’s degree in a relevant field and 5+ years of related experience.
• Experience supporting scientific instruments, laboratory systems, or instrument-connected computing environments.
• Experience troubleshooting Windows and/or Linux workstations and scientific application software.
• Ability to work effectively with scientists, vendors, and cross-functional technical teams.

Responsibilities

• Support deployment, integration, troubleshooting, and lifecycle management of scientific instruments and connected computing systems.
• Partner with researchers and laboratory staff to understand instrument workflows, operational requirements, and support needs.
• Coordinate with vendors, facilities, cybersecurity, and IT teams on instrument installation, upgrades, and issue resolution.
• Troubleshoot instrument-connected workstations, software, data transfer paths, and peripheral systems
• Maintain documentation, inventories, and support procedures for scientific instrumentation environments.
• Support operating systems, software compatibility, patch coordination, and endpoint considerations for laboratory systems.
• Provide user support and guidance for instrument-related computing workflows and data handling.
• Identify opportunities to improve reliability, support processes, and user experience across instrumentation services.

Skills

Troubleshooting

Documentation

Customer support

Cross-functional collaboration

Networking

System integration

Operating systems

Laboratory workflows

Education

Bachelor’s Degree In Engineering

Bachelor’s Degree In Computer Science

Bachelor’s Degree In Information Systems

Bachelor’s Degree In Biomedical Engineering

Job description

Jobtailor in Rockville, MD seeks an experienced technician to support deployment, integration, and lifecycle management of scientific instruments and connected computing systems. You will partner with researchers and staff to understand workflows and support needs, and coordinate with IT, facilities, cybersecurity, and vendors on installations and upgrades.

The role requires 5+ years of related experience, strong documentation and communication, and the ability to work with scientists and