Lab Client Support Specialist

Clinical Pathology Laboratories; Aiea (HI); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Free lab services for you and depend­-

PTO and Paid Holidays

Medical, dental, and vision insurance

401(k) with company match

O‘hana sense of belonging

Job summary

Clinical Laboratories of Hawaii, LLP in Hawaii is seeking a lab operations assistant to support client-facing testing processes and assist with specimen handling and reporting accuracy.

The position requires a high school diploma, training in specimen collection or processing, and strong reading and analytical skills. Training on PHI safeguards will be provided. Schedule is 40 hours weekly in Aiea, HI.

Qualifications

• High School Diploma or equivalent required.
• Previous training or experience in specimen collection or processing.
• Strong reading, writing, and analytical skills.
• Ability to operate general laboratory equipment, including telephones, computers, centrifuges, and audible alarms.

Responsibilities

• Assists or resolves client issues by performing a thorough investigation of the issue, evaluating findings, and responding to the client in a timely and efficient manner.
• Assists in resolving discrepancies in reports by consulting with technical and managerial staff.
• Understands specimen requirements as they pertain to lab testing in order to provide accurate results. Ability to understand differences in specimen types.
• Responsible for client notification of STATs and Criticals.
• Understands and recognizes the Critical values based on the given guidelines and responds appropriately.
• Assists in tracking and monitoring send out tests.
• Assists in problem resolution for future applicability and forwards to the appropriate quality assurance individual (supervisor, manager, pathologist, etc)
• Maintains professional/technical knowledge by reading professional publications and attending continuing education seminars
• Pursues referenced test results to satisfy client needs and requests

Skills

Specimen collection experience

Analytical skills

Reading and writing

Laboratory equipment operation

Education

High School Diploma or equivalent

Job description

Clinical Laboratories of Hawaii, LLP in Hawaii is seeking a lab operations assistant to support client-facing testing processes and assist with specimen handling and reporting accuracy.

The position requires a high school diploma, training in specimen collection or processing, and strong reading and analytical skills. Training on PHI safeguards will be provided. Schedule is 40 hours weekly in Aiea, HI.