Lab and Demo Engineer

OLOID; Sunnyvale (CA); On-site; USD 115,000 - 140,000; Full time

Benefits offered by this job

Equity

Job summary

OLOID in Sunnyvale is building a new in-person tech hub and seeks a hands-on, multi-hat engineer to own end-to-end workflow, lab maintenance, and customer demos. It is an in-office, full-time role reporting to the executive team, with equity included in every offer.

The position requires deep Windows desktop setup, troubleshooting, and networking skills, plus the ability to run demos under pressure. Base salary is $115,000–$140,000, with equity; relocation to the Bay Area may be needed.

Qualifications

• Independent, hands on Windows desktop setup and troubleshooting.
• Working knowledge of services, permissions, drivers, peripherals and app dependencies.
• Practical networking: DNS, DHCP, Wi‑Fi, VPNs, ports and certificates.
• Organised, calm under a live demo, and good with customers.

Responsibilities

• Install, configure and troubleshoot OLOID and other enterprise software on workstations, VMs and devices
• Recreate customer configurations for evaluations, demos and engineering investigations
• Set up badge readers, cameras, drivers and connectivity, and keep images, snapshots and reset procedures repeatable
• Run readiness checks, support live demos, and keep runbooks and inventory in order

Skills

Windows setup

Troubleshooting

Networking basics

Customer communication

Job description

OLOID · Sunnyvale, in office · Full time · $115,000 to $140,000 base

A new Sunnyvale tech hub, built from day one

We are building a brand new tech hub in Sunnyvale, and you would be one of its founding hires, reporting into our core executive team. It is a lean team, so you own a workflow end to end and have real influence over your scope of work, how the team is built and who joins next.

Every OLOID demo and customer evaluation runs on a lab somebody has to build, keep current and recover when a reader or a driver misbehaves five minutes before the call. That somebody is you.

Why now

2027 is a big year for us. Revenue is up 600 percent since our Series A and we are going after seven figure enterprise deals. Microsoft retires SMS and voice MFA in Entra ID in February 2027, which pushes every enterprise toward exactly what we build. Healthcare is our next big market, and Aura, our AI identity assurance agent, is already part of Workday’s Agent System of Record. The Sunnyvale hub is where that next chapter gets built, and the people who join now are the ones who shape it.

Is this you?

Be honest with yourself on this one: it is not for the faint hearted. You will wear many hats, move between building, fixing and talking to customers, and make calls without a playbook to lean on. If you have worked in a high growth environment and bring a growth mindset, you will thrive here, and you will be part of building something at a genuinely exciting moment.

Why OLOID

OLOID builds passwordless identity for the 1.8 billion people who work on the frontline: the nurse, the line worker, the store associate who moves between shared workstations all shift, often with no work smartphone. They sign in with a face, a badge tap or NFC, on Windows, Linux and Android, layered onto Okta, Microsoft Entra ID, Ping Identity and the systems a company already runs. Tyson Foods, PepsiCo, GE, Takeda, Flex and Honeywell are customers, and we are backed by Dell Technologies Capital, Okta Ventures and Honeywell Ventures.

What you will do

• Install, configure and troubleshoot OLOID and other enterprise software on workstations, VMs and devices
• Recreate customer configurations for evaluations, demos and engineering investigations
• Set up badge readers, cameras, drivers and connectivity, and keep images, snapshots and reset procedures repeatable
• Run readiness checks, support live demos, and keep runbooks and inventory in order

What you bring

• Independent, hands on Windows desktop setup, software installation and troubleshooting
• Working knowledge of services, permissions, drivers, peripherals and app dependencies
• Practical networking: DNS, DHCP, Wi‑Fi, VPNs, ports and certificates
• Organised, calm under a live demo, and good with customers

Great if you also have

Active Directory, Entra ID or Okta; Intune, Workspace ONE, SOTI or Jamf; Hyper‑V, VMware or Citrix; PowerShell; badge, NFC or kiosk setups. Production coding is not required.

Where you work

Full time in our new Sunnyvale office. You must live in the San Francisco Bay Area or be prepared to relocate. We are investing in building an in person team, and Sunnyvale is our technical SME hub. The lab is here, so this role is here five days a week.

Pay and the rest

Guideline $115,000 to $140,000 base, set on experience. Equity is part of every offer. You must be authorised to work in the US without employer visa sponsorship, now or in the future. OLOID is an equal opportunity employer.

Interview stages

• Intro call with our talent team. About 30 minutes on your background, what you are looking for and the role.
• First interview with the hiring lead. A deeper conversation about your experience and the work you have owned.
• Conversations with the wider leadership team. Meet the product, engineering and commercial leaders you would build with.
• One day onsite in Sunnyvale. Time with the team in person, including a hands on practical based on real work.

You will hear where you stand at every stage.

Come ready

Come ready to show real examples of your work: things you built, configured, designed, shipped or wrote yourself. Be confident in your ownership and execution. We want to hear what you personally owned, the calls you made and how you got it over the line.