LA Kings - Ticket Operations Associate

Socket.dev; El Segundo (CA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

LA Kings in Los Angeles is seeking a Ticket Operations Associate to support day-to-day operations, assist with game-day duties, and maintain strong relationships with fans, partners, venue staff, and team executives to elevate service. The role requires 0–2 years of related experience, an AA/AS degree (BA/BS preferred) in sports management or business, and proficiency with Microsoft Office.

Must be able to work evenings, weekends, and holidays; compensation is $19 per hour with benefits

Qualifications

• AA/AS Degree (2-year) in Sports Management, Business Administration, or related field.
• 0–2 years of related work experience.
• Proficient with Microsoft Office (Word, Excel, Outlook) and able to learn required business systems.

Responsibilities

• Support Ticket Operations with daily operational and admin tasks, using required software and procedures.
• Assist with game day operations for home games and events to uphold guest service standards.
• Identify processing efficiencies for sales, service and ticket operations.
• Assist with preparation of financial reconciliation reports and revenue-related items.
• Validate pricing/offers/events within the ticketing system.
• Complete special projects and tasks as assigned.

Skills

Customer service

Multi-tasking

Problem solving

Communication

Education

AA/AS Degree (2-year) in Sports Management, Business Administration, or related field

Tools

Microsoft Office

Job description

The LA Kings are where hockey, culture, and community come together. As one of the most iconic franchises in the NHL, the Kings deliver high‑energy games, unforgettable moments, and a game-night experience that goes far beyond the ice.

Owned by AEG, the LA Kings are powered by teams who bring passion, precision, and pride to everything they do, from game-day operations and fan experiences to the work that happens behind the scenes. Every role plays a part in creating nights fans remember and a culture that represents Los Angeles.

If you want to be part of a team where the work matters on and off the ice, there’s a place for you here. You’re part of what makes it happen.

Job Description

The Ticket Operations Associate will assist Ticket Operations leadership in improving day-to-day effectiveness and efficiency. Primary responsibilities include clerical, administrative, and operations support under the general guidance of Ticket Operations management. The Associate will share responsibility of maintaining strong relationships with other departments, fans, partners, venue staff, and team executives in a manner that elevates our internal and external customer service standards. The incumbent will work during regular office hours and/or event hours including evenings, weekends, and holidays

Essential Functions

• Support the Ticket Operations team with daily operational and administration functions by developing proficiency in required software systems, adhering to established procedures, and maintaining accuracy in all processing.
• Assist with game day operations for home games and special events to uphold high internal and external guest service standards.
• Continuously identify and suggest processing efficiencies for sales, service and ticket operations.
• Assist with preparation of financial reconciliation reports, chargeback disputes, and other revenue-related items.
• Assist with validation of pricing/offers/events within ticketing system.
• Formulate and complete special projects and tasks as assigned by management.

Specific Job Knowledge, Skill and Ability

• Proficient with Microsoft Office (Word, Excel, and Outlook); ability to learn required business systems
• Ability to prioritize workload and solve problems efficiently and quickly
• Ability to provide excellent customer service to all internal and external clients by representing the organization and department professionally
• Ability to multi-task in a fast-paced environment
• Assertive, motivated, self-starter, autonomous, collaborative
• Ability to handle highly sensitive and confidential information
• Ability to access and input information using a moderately complex computer system
• Available to work various hours including evenings/nights, weekends, and holidays

Qualification Standards

Education:

• AA/AS Degree (2-year) (BA/BS Degree Preferred) in Sports Management, Business Administration, or related field.

Experience:

• 0-2 years related work experience

Payscale: $19/hr

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.

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