LA Kings - Ticket Operations Associate

Aeg-Worldwide; El Segundo (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

The LA Kings are part of AEG's family, delivering game-night experiences and top-tier guest services. The Ticket Operations Associate will support daily operations, handle clerical tasks, and collaborate with fans, partners, venue staff, and executives to elevate service standards.

Working hours include evenings, weekends, and holidays, with on-site duties and exposure to event-driven workflows. The role emphasizes accuracy, utilization of business systems, and a proactive approach to process

Qualifications

• AA/AS Degree in Sports Management, Business Administration, or related field.
• BA/BS degree preferred.
• 0–2 years related work experience.

Responsibilities

• Support the Ticket Operations team with daily operational and administration functions.
• Assist with game day operations for home games and events.
• Identify and suggest processing efficiencies for sales and ticket operations.
• Assist with preparation of financial reconciliation reports and chargeback disputes.
• Validate pricing/offers/events within the ticketing system.
• Complete special projects as assigned by management.

Skills

Microsoft Office

Customer service

Multitasking

Problem solving

Attention to detail

Education

AA/AS Degree

BA/BS Degree Preferred

Tools

Ticketing systems

Job description

The LA Kings are where hockey, culture, and community come together. As one of the most iconic franchises in the NHL, the Kings deliver high‑energy games, unforgettable moments, and a game‑night experience that goes far beyond the ice.

Owned by AEG, the LA Kings are powered by teams who bring passion, precision, and pride to everything they do, from game‑day operations and fan experiences to the work that happens behind the scenes. Every role plays a part in creating nights fans remember and a culture that represents Los Angeles.

If you want to be part of a team where the work matters on and off the ice, there’s a place for you here. You’re part of what makes it happen.

Job Description

The Ticket Operations Associate will assist Ticket Operations leadership in improving day-to-day effectiveness and efficiency. Primary responsibilities include clerical, administrative, and operations support under the general guidance of Ticket Operations management. The Associate will share responsibility of maintaining strong relationships with other departments, fans, partners, venue staff, and team executives in a manner that elevates our internal and external customer service standards. The incumbent will work during regular office hours and/or event hours including evenings, weekends, and holidays

Essential Functions

• Support the Ticket Operations team with daily operational and administration functions by developing proficiency in required software systems, adhering to established procedures, and maintaining accuracy in all processing.
• Assist with game day operations for home games and special events to uphold high internal and external guest service standards.
• Continuously identify and suggest processing efficiencies for sales, service and ticket operations.
• Assist with preparation of financial reconciliation reports, chargeback disputes, and other revenue-related items.
• Assist with validation of pricing/offers/events within ticketing system.
• Formulate and complete special projects and tasks as assigned by management.

Specific Job Knowledge, Skill and Ability

The Ticket Operations Associate must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skill and abilities:

• Proficient with Microsoft Office (Word, Excel, and Outlook); ability to learn required business systems
• Ability to prioritize workload and solve problems efficiently and quickly
• Ability to provide excellent customer service to all internal and external clients by representing the organization and department professionally
• Ability to multi‑task in a fast‑paced environment
• Ability to handle highly sensitive and confidential information
• Ability to access and input information using a moderately complex computer system
• Available to work various hours including evenings/nights, weekends, and holidays

Qualification Standards

Education:

• AA/AS Degree (2-year) (BA/BS Degree Preferred) in Sports Management, Business Administration, or related field.

Experience:

• 0-2 years related work experience

Payscale: $19/hr

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.

Equal Employment Opportunity Statement AEG believes in equal employment opportunities for all, regardless of race, color, religion, sex (including pregnancy, childbirth, or related medical condition), gender, national origin, age, sexual orientation, disability, veteran status, genetic information or any other legally-protected classification. It is the Company’s policy to hire and promote the most qualified applicants, make employment decisions based upon merit, and to comply with all federal, state, and local equal employment opportunity laws. AEG is also committed to maintaining a work environment free of all forms of unlawful employment discrimination and harassment. This policy governs employment and all the Company’s terms and conditions of employment, including, but not limited to, policies and practices affecting recruitment, recruitment advertising, hiring, promotion, demotion, termination, transfers, reclassification, and selection for training, compensation, benefits, Company-sponsored educational programs, and all other aspects of employment. Our policy against harassment and discrimination extends to every aspect of the work environment, including abuse of electronic mail and all other forms of communications. ADA and Disability Accommodations As part of its commitment to equal opportunity employment, and in compliance with the Americans with Disabilities Act and applicable state law, AEG does not discriminate in any way or action on the basis of disability or qualifying medical condition, nor do we condone such discrimination.

This role is designated as fully onsite five days per week.

AEG Custom Demographic Questions (US)

It is AEG's policy to prohibit unlawful discrimination against any employee or applicant for employment based on any legally protected characteristic, such as race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information or condition, or any other basis prohibited by applicable law. AEG is committed to recruiting, hiring, training and promoting qualified persons to all job positions and to administering all personnel actions, such as compensation, benefits, transfers, layoffs or terminations, training, education, and social and recreational programs, in a non-discriminatory manner consistent with this policy. Applicants and employees will be evaluated based on legitimate, nondiscriminatory factors, such as their ability, competence and performance of the essential functions of their positions.

Are you at least 18 years of age or older?

Are you authorized to work in the US?