LA-Based IT Operations & Security Manager

Ghost; Los Angeles (CA); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Medical, Vision & Dental with some 100

401K

Unlimited PTO

Equity

Job summary

Ghost, based in Los Angeles, seeks an IT Manager to own IT operations, systems administration, and scaling the IT function as Ghost grows. You will lead hands-on ownership of the technology environment, work onsite in our Los Angeles office (Mid-City), and drive vendor management, budgeting, and security best practices.

The ideal candidate has strong experience in Windows/Mac environments, cloud platforms, and IT security, with project management and cross-functional collaboration skills.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of IT support, systems administration, or network engineering.
• Proven experience managing IT budgets and vendor contracts.
• Expertise in Windows and Mac environments, Google Workspace, Active Directory, Group Policy, and Office 365 administration.
• Strong networking knowledge (TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls).
• Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Experience with ITSM tools (ServiceNow, Jira, or Zendesk).
• Experience negotiating vendor contracts and managing third-party IT service providers.
• Certifications such as CCNA, MCSE, AWS Certified SysOps Administrator, or CompTIA Security+ are a plus.
• Familiarity with scripting languages (PowerShell, Python).
• Strong project management, communication, and organizational skills, with the ability to manage multiple initiatives and priorities simultaneously.

Responsibilities

• Own IT operations, providing hands-on support for desktop, laptop, and mobile devices, and building scalable processes for hardware, software, and network-related issues.
• Diagnose and resolve IT problems across workstations, servers, and cloud-based applications, identifying root causes and implementing fixes that reduce recurring issues.
• Serve as the primary administrator for all of Ghost’s internal systems, platforms, and tools, including Windows and macOS environments, Google Workspace, and other cloud services.
• Manage and continuously improve our network infrastructure, including firewalls, VPNs, switches, and routers, to ensure secure, reliable, and scalable connectivity as the company grows.
• Oversee software deployment, patch management, and remote desktop services.
• Manage vendor and third‑party provider relationships, including contract negotiations and procurement, to ensure reliable and cost‑effective IT services.
• Manage software costs: own the budgeting, tracking, and forecasting of software and IT spend, and negotiate renewals and contracts to control costs.
• Evaluate Ghost’s current tech stack and make recommendations to reduce overall spend, continuing to manage and optimize vendor spend over time.
• Maintain and strengthen our IT security practices, including endpoint protection, data encryption, and access control.
• Lead IT projects from planning through execution, including system upgrades, cloud migrations, and cybersecurity initiatives.
• Develop, own, and enforce IT policies, documentation, and standard operating procedures (SOPs) company‑wide.

Skills

IT support experience

Systems administration

Network engineering

Vendor management

Budget management

Windows/macOS administration

Education

Bachelor’s degree in Computer Science / IT

Tools

Google Workspace

Active Directory

Group Policy

Office 365

Job description

Ghost, based in Los Angeles, seeks an IT Manager to own IT operations, systems administration, and scaling the IT function as Ghost grows. You will lead hands-on ownership of the technology environment, work onsite in our Los Angeles office (Mid-City), and drive vendor management, budgeting, and security best practices.

The ideal candidate has strong experience in Windows/Mac environments, cloud platforms, and IT security, with project management and cross-functional collaboration skills.