L2 Technical Support Engineer – Engagement CRM

GR8 Tech group; United States; Teletrabalho; USD 65 000 - 90 000; Tempo integral

Resumo da oferta

GR8_TECH builds B2B iGaming platforms, delivering full-cycle tech, integrations, consulting, and operational support for operators. With 1000+ employees across the globe, the culture is built on trust, ownership, and a growth mindset.

GR8_TECH seeks an L2 Support Engineer for Engagement-CRM to ensure platform reliability, investigate incidents, and guide L1 teams and clients. The role emphasizes incident verification, data checks, and evidence-based escalation.

Qualificações

• 2-3+ years in L2 support with Jira/JSM.
• Skills in logs, SQL, REST API, and DevTools.

Responsabilidades

• Provide L2 technical support for Engagement-CRM, ensuring platform reliability.
• Investigate incidents, verify data, and guide L1 teams and clients.
• Escalate to engineering with clear evidence.
• Meet SLAs and maintain runbooks.

Conhecimentos

L2 support

Incident response

Customer guidance

Ferramentas

Jira/JSM

Kibana/OpenSearch

SQL

REST API

DevTools

Descrição da oferta de emprego

GR8_TECH builds B2B iGaming platforms, delivering full-cycle tech, integrations, consulting, and operational support for operators. With 1000+ employees across the globe, the culture is built on trust, ownership, and a growth mindset.

GR8_TECH seeks an L2 Support Engineer for Engagement-CRM to ensure platform reliability, investigate incidents, and guide L1 teams and clients. The role emphasizes incident verification, data checks, and evidence-based escalation.