L2 Systems Analyst: Incidents, Cloud & Windows/Linux

Comfort Systems USA; Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Comfort Systems USA seeks a detail-oriented L2 Systems Analyst to join our IT Operations team in Dallas. The role provides Level 2 technical support, troubleshoots enterprise systems, and ensures stability, performance, and reliability of our IT environment.

Responsibilities include incident escalation, root-cause analysis, patch management, and maintaining runbooks and knowledge bases. Strong communication and ITIL awareness are preferred.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent).
• 3–5 years of IT support or systems administration experience.
• Strong troubleshooting and analytical skills.

Responsibilities

• Provide Level 2 technical support for enterprise systems, applications, and infrastructure.
• Investigate, diagnose, and resolve escalated incidents from L1 support.
• Perform root cause analysis and document findings.
• Monitor system performance, availability, and capacity.
• Maintain and support Windows/Linux servers and cloud environments.
• Manage user access, permissions, and identity services (e.g., Active Directory).
• Support patch management, system upgrades, and change management activities.
• Collaborate with vendors and third-party providers for issue resolution.
• Create and maintain technical documentation, runbooks, and knowledge base articles.
• Participate in on-call rotation and incident response when required.
• Ensure compliance with IT policies, security standards, and regulatory requirements.

Skills

Level 2 support

Troubleshooting

Communication skills

Education

Bachelor's degree in IT/CS

Tools

PowerShell

Bash

Azure

AWS

GCP

Job description

Comfort Systems USA seeks a detail-oriented L2 Systems Analyst to join our IT Operations team in Dallas. The role provides Level 2 technical support, troubleshoots enterprise systems, and ensures stability, performance, and reliability of our IT environment.

Responsibilities include incident escalation, root-cause analysis, patch management, and maintaining runbooks and knowledge bases. Strong communication and ITIL awareness are preferred.