L2 Support Tech Deskside Support

Conscientia Corp; Buffalo (WV); On-site; USD 45,000 - 60,000; Full time

Job summary

Conscientia Corp is seeking a Level 2 Technical Support technician located in Buffalo, West Virginia. This role focuses on the installation and troubleshooting of desktops and laptops, ensuring hardware refresh activities are executed smoothly.

The ideal candidate should possess strong troubleshooting capabilities, familiarity with Microsoft Office, and basic networking knowledge. Good communication skills and ability to follow instructions are vital attributes for success in this role.

Qualifications

• Strong knowledge of Microsoft Office applications (Excel, Word) and Windows 10.
• Knowledge of networking protocols like TCP/IP, DNS, WINS, and DHCP.
• Basic understanding of Active Directory.
• Good communication skills and ability to follow instructions.

Responsibilities

• Install and troubleshoot desktops and laptops for hardware refresh activities.
• Coordinate installation and provide ongoing support.
• Maintain a standard image on user laptops and desktops.

Skills

Troubleshooting capabilities

Microsoft Office applications (Excel, Word)

Windows 7 and Windows 10

TCP/IP, DNS, WINS, DHCP

Active Directory

Job description

• The Level 2 Technical Support technician is responsible for installation and troubleshooting of desktops and laptops that are n scope for hardware refresh activities. Responsible for local coordination, installation and on-going support for Windows7 and Windows10 desktops and laptops. Responsible for maintaining a standard image provided by the Corporate office on user laptops and desktops.
• Responsible for receiving hardware, hardware disposal and software license tracking.
• Requires frequent interface with the user community.
• Strong troubleshooting capabilities are required.
• Candidate will be required to setup and configure desktop and laptop equipment (Toshiba and Lenovo) with Windows7 and Windows10.

Qualifications

Requirements:

• Strong knowledge of Microsoft Office applications (Excel,Word) and Windows2010 / 2013 Professional.
• Knowledge of TCP/IP, DNS, WINS, DHCP and Microsoft SCCM.
• Basic understanding of Active Directory and Microsoft’s Application Compatibility Toolkit.
• Experience using the remote control features of Microsoft’s SCCM a plus.
• Familiarity with Outlook a plus.
• Candidate must have good communication skills and MUST be able to follow instructions.

Additional Information

All your information will be kept confidential according to EEO guidelines.