L2 Support Tech Deskside Support

Conscientia Corp; Saline (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

Conscientia Corp is seeking an experienced Technician located in Saline, Michigan. You will be primarily responsible for client-side PC support, which includes troubleshooting and managing Windows 7 operational support as well as coordinating video conferences.

The ideal candidate should have technical skills in troubleshooting and customer service, along with the unique requirement of being bilingual in English and Japanese. Join us for a rewarding opportunity to contribute to a dynamic team!

Qualifications

• In-depth knowledge of Windows 7 support and technical troubleshooting.
• Experience with PC imaging and remote control support tools.
• Bilingual in English and Japanese required.

Responsibilities

• Responsible for client-side PC support and troubleshooting.
• Manage accounts and provide operational support for Windows 7.
• Coordinate and support video conferences and special events.

Skills

Windows 7 support

Technical troubleshooting

Bilingual (English/Japanese)

PC imaging and remote support

Microsoft Office 2010/2016

Audio/Visual support

Active Directory knowledge

Cisco VoIP telephones

Customer service

Incident/request/change/problem management

Job description

• Experienced Technician responsible for client-side PC Support including the troubleshooting & break/fix of PC hardware, software, network connectivity, account management, printing/plotting, coordination & support of video conferences and special events/meetings. Also responsible for on-going operational support of Windows 7 as well as special assignments/projects as business dictates.
• Experience with administration of mobile devices (iPhone, Android, iPad)

Qualifications

Requirements:

• In-depth knowledge of Windows 7 support & technical troubleshooting skills
• BI-LINGUAL (ENGLISH/JAPANESE)
• Working knowledge/experience of PC imaging and remote control support tools
• Knowledge of all Microsoft Office 2010 / 2016 applications and other standard office environment software including Lync, Adobe Acrobat, IE8/IE9, etc.
• Audio/Visual experience, as well as, Polycom video conference support and use of audio and web-sharing technology
• Working knowledge of Active Directory, TCP/IP, DNS, DHCP, SCCM
• Ability to perform basic Move/Add/Change work for Cisco VoIP telephones
• Excellent written and verbal business communication skills with ability to concisely communicate issues to management, users and peers with diverse backgrounds and cultures
• Large team experience with proven ability to follow direction and contribute ideas to achieve team goals and improve processes
• Ability to follow & enforce established processes and security guidelines and effectively communicate them to users
• Ensure exceptional customer service & support with prompt problem resolution, ticket management and follow-up with users
• Candidate must be reliable, on-time and able to complete tasks by target dates
• Maintain a professional work ethic & demeanor
• Experience using Remedy or equivalent incident/request/change/problem management system
• Candidate must be self-motivated, driven to learn with a focus on continuous improvement
• Ability to lift boxes containing computer equipment

Additional Information

All your information will be kept confidential according to EEO guidelines.