L2 Software Support Engineer

Ataccama; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Ataccama is seeking a motivated customer-facing Technical Support professional to assist clients with technical issues related to their products. The ideal candidate will have strong problem-solving skills, excellent interpersonal abilities, and a background in SQL and Java. This role is integral in providing support and ensuring satisfaction for the company's high-quality data management solutions.

Benefits

Full compensation during the probation period

13th salary

15 days of vacation

Premium Healthcare

Online company language courses

Conference tickets

Online courses access via Udemy

Qualifications

• 3+ years in a customer-facing technical support role.
• Excellent English, both written and spoken.
• Knowledge in SQL and relational databases.

Responsibilities

• Assist customers in solving technical issues.
• Represent Ataccama via communications to resolve Support Tickets.
• Collaborate with internal teams to ensure customer success.

Skills

Interpersonal Skills

Troubleshooting mindset

Algorithmic Thinking

Problem Solving

Tools

SQL

Java

Linux shell commands

Job description

We are Ataccama, and we are on a mission to power a better future with data. Our product enables both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products. It’s what made us a Leader in the Gartner Magic Quadrant for Data Quality Solutions, and what inspired Bain Capital Tech Opportunities to invest in our future growth.

Our vision is to be the leading AI-powered cloud data management company and to do that, we’re making Ataccama a great place to work and grow. Our people are located across the globe. They succeed by collaborating as a team and thrive in our company culture defined by these core values:

Challenging Fun

ONE Team

Customer Centric

Candid and Caring

Aim High

Do you like figuring out the best solutions to customer’s challenges? Do you have a passion for technology and solving technically complex issues? Interested in the data management field? You will be the first point of contact for our clients and will work across our internal support and product teams to ensure their success with, and enjoyment of, our products. If you have logical problem solving abilities, a can-do, helpful attitude, and are a life-long learner, join us!

Ataccama Support is an international team of talented and friendly people located in Toronto, Prague, Sofia and Hanoi, who thrive in a fast-paced environment and are always willing to go the extra mile. Ataccama Service and Support is rated 4.5 out of 5 on Gartner Peer Insights Reviews, and we’re proud of what we do. Join Ataccama, the Leader in the 2025 Gartner Magic Quadrant for Augmented Data Quality Solutions for a 4th consecutive time.

Your Challenge:

• Assist Ataccama customers in solving technical issues.
• Represent Ataccama through daily communications with customers via JIRA and Zoom to resolve Support Tickets.
• Solve advanced analytic issues related to Ataccama products and their integration with supported third-party software.
• Answer how-to questions, and suggest workarounds.
• Continuously expand your knowledge of Ataccama products and related third-party software, including but not limited to database management systems, identity and access management providers, and web application servers.
• Leverage the knowledge you gain and contribute to our documentation and knowledge base.
• Analyze support requests and escalate product bugs to product management.
• Work in close collaboration with a variety of teams within the company.
• Manage your day and prioritize tasks on your own.

Is This You?

• You have 3+ years of experience in a customer-facing technical support role.
• You demonstrate excellent interpersonal skills, with the ability to collaborate effectively with customers and internal teams.
• You have knowledge in SQL and relational databases; Linux shell commands.
• Your English is excellent, both written and spoken.
• You have algorithmic thinking and a troubleshooting mindset.
• You have a strong sense of ownership and organizational skills.
• You can work under pressure and manage multiple tasks effectively.
• Have you worked with Java applications before? If so, are you familiar with how Java shows errors when something goes wrong?"
• "Have you seen or handled Java error messages or exceptions?"
• Some examples of exceptions areNullPointerException,IOException,IllegalStateException

Our Tech Stack:

• Any Backend: Java, Spring Boot, Kotlin, GraphQL, Python, jOOQ
• Big data: Spark, Redshift, Snowflake
• Frontend: TypeScript, React/Vue, Apollo, Nx, MobX, Styled Components
• Storage: Postgres, Elastic, Minio
• Infrastructure: GitLab CI/CD, Kubernetes, AWS, Azure

You Are Familiar With:

• Java, GraphQL
• Any APIs (SOAP / REST / JSON)
• Spark, Redshift, Snowflake, Databricks
• PostgreSQL, Elastic, MiniO
• XML, XSLT
• GitLab CI/CD, Kubernetes, AWS, Azure
• General networking knowledge
• Integration with SSO

Work equipment

• Company laptop

Perks & Benefits

• Full compensation during the probation period
• 13th salary
• 15 days of vacation
• Premium Healthcare
• Online company language courses
• Conference tickets to the best industry events of the year
• Online courses & company access to Udemy to hone your skills

• While we highly value cooperation with all our business partners, we don’t accept unsolicited resumes from any sources other than directly from a candidate. We reserve the right not to pay any fee for sending an unsolicited offer containing the details or resume of a job candidate, even if the relevant candidate is employed by our company.