EUC Support Engineer

Coretek Services; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

Coretek Services is seeking a skilled Coretek EUC Support Engineer to join their L3/L4 team, supporting enterprise clients with Citrix and Azure Virtual Desktop solutions. The role involves operational support, automation through IaC, and collaboration with clients to enhance their digital workspace experience. Join a forward-thinking environment focusing on innovation and excellence while enjoying competitive salary and comprehensive benefits.

Benefits

Collaborative engineering environment

Exposure to cutting-edge technologies

Opportunities for growth

Competitive salary and full benefits

Qualifications

• 2–5 years of experience with Citrix Virtual Apps and Azure Virtual Desktop.
• Proficiency in IaC tools like Terraform and Ansible.
• Ability to troubleshoot complex issues independently.

Responsibilities

• Provide operational support for Citrix and AVD environments.
• Administer Nerdio Manager and implement IaC for automation.
• Monitor and improve system performance and security.

Skills

Citrix Suite

Azure Virtual Desktop

Infrastructure as Code

Terraform

Ansible

Azure Resource Manager

Education

Microsoft Certifications (AZ-104, AZ-140)

Job description

Description

AtCoretek, we transform how organizations empower their workforce through secure, scalable, and modern digital workspaces. As aCoretek EUC Support Engineer, you'll play a critical role in ourL3/L4 team, supporting enterprise clients and delivering projects related to high-performance virtual desktop experiences leveraging technologies such as Azure Virtual Desktop (AVD), Nerdio, andCitrix.

You'll help Coretek clients succeed by combining deep technical expertise with a commitment to service excellence. Leveraging modern tools and practices—includingInfrastructure as Code (IaC)and automation—you’ll ensure our clients' environments remain reliable, secure, and aligned with industry best practices. This role offers an exciting opportunity to work in acloud-first, customer-obsessed environmentwhere innovation, accountability, and impact drive everything we do.

This role blends level 3/4 project-based work with operations and managed services engineering, supporting both daily incidents and long-term platform health, governance, and continuous improvement.

Key Responsibilities:

• Provide operational support for managed Citrix and AVD environments, including daily health checks, patching, upgrades, and incident remediation
• Administer and optimize Nerdio Manager for Enterprise and Citrix Director/Studio configurations
• Manage Citrix Virtual Apps and Desktops, Citrix Gateway (NetScaler), and endpoint management integrations
• Implement Infrastructure as Code (IaC) for environment automation (Terraform, Ansible, Packer, or Nerdio automation scripting)
• Monitor, analyze, and improve system performance, availability, and security posture across environments
• Deploy and enforce group policies, security baselines, and compliance configurations
• Develop and maintain standardized operational documentation, runbooks, and support playbooks
• Collaborate with internal architects and client stakeholders to ensure platform integrity and alignment with SLAs
• Participate in DR planning, testing, and execution for hosted EUC environments
• Respond to escalated tickets and serve as a technical escalation point for L1/L2 support teams
• Provide mentoring and knowledge transfer to junior engineers and technicians

Requirements

• 2–5 years of experience in supporting Citrix Virtual Apps and Desktops or Azure Virtual Desktop in a managed services or enterprise environment
• Hands-on experience with:

1. Citrix Suite: Studio, Director, NetScaler (Gateway), Citrix Policy, Machine Catalogs, Delivery Groups
2. Azure Virtual Desktop (AVD)deployments and management
3. Nerdio Manager for Enterprise(preferred)

Proficiency with IaC tools such asTerraform, Ansible, Packer, or PowerShell scripting

Experience withAzure Resource Manager (ARM)and virtual networking in Microsoft Azure

Familiarity with endpoint management and thin client configurations (e.g., Stratodesk, IGEL, Unicon)

Solid understanding of Group Policy Objects (GPO), Active Directory, and Windows desktop/server internals

Exposure to ITSM ticketing tools (ServiceNow, Remedy, etc.)

Ability to troubleshoot complex issues independently and communicate clearly with customers

Experience with Imprivata support and implementation, including integration with virtual desktops and authentication workflows is a plus

Preferred Skills:

• Microsoft certifications (AZ-104, AZ-140, or Citrix Certified Associate – Virtualization)
• Experience with Citrix Cloud services and hybrid configurations
• Understanding of Zero Trust, conditional access, and modern endpoint security integrations
• Experience automating repetitive admin tasks or builds via Nerdio Runbooks or similar tools

What We Offer:

• Collaborative, cloud-native engineering environment
• Exposure to cutting-edge EUC and automation technologies
• Opportunities for growth into architecture or automation leadership
• Competitive salary, remote flexibility, and full benefits