L2 Production Support Engineer

HCLTech; Cary (NC); On-site; USD 95,000 - 151,000; Full time

Job summary

HCLTech is seeking an L2 Production Support Engineer to join our team in Cary, NC. The role involves hands-on support in banking domain, end-to-end analytics on on‑prem Fabric and data platforms, and extensive work with GCP services, including IAM, load balancers, and networking integrations with on‑prem networks.

Candidate should be proficient in debugging logs, Oracle SQL/PLSQL, and automation via Ansible.

Qualifications

• 5+ years hands-on experience in banking domain.
• 5+ years hands-on experience in on‑prem Fabric technology, end-to-end analytics and data platform design for enterprises.
• 4+ years hands-on experience in GCP technologies.

Responsibilities

• Provide L2 Production Support for banking applications.
• Manage incidents, problems, changes and service requests; coordinate with teams.
• Ensure data security and compliance in cloud and on‑prem environments.
• Automate manual activities to reduce TOIL using scripting and Ansible.

Skills

Jira backlog grooming

Incident management

Change management

Problem management

Strategic planning

Transition to support teams

Tools

Jira

ITRS Geneos

Double-Take Cloud

Ansible

Oracle

GCP

Job description

HCLTech is looking for a highly talented and self- motivated L2 Production Support Engineer to join it in advancing the technological world through innovation and creativity.

Job Title: L2 Production Support Engineer

Position Type: Full-time

Job ID: 158893

Location: Cary, NC

Detailed Job Description:

• 5+ Yrs. hands on experience in banking domain.
• Need to have at least 5+ years’ experience in on Prem Fabric technology, end-to-end analytics and data platform designing for enterprises.
• Need to have debugging knowledge of all on Prem Fabric logs like system logs, application logs, security logs, event logs, error logs, access logs, audit logs, and debug logs
• Need to have 4+ yrs hands on experience in GCP related technologies.
• Need to be expert in Implementing and maintaining network architecture within GCP, including load balancers, VPNs, and connectivity with on-premises networks. Ensuring data security and compliance with industry standards by configuring IAM roles, service accounts, and access policies.
• Need to be expert in Oracle related technologies especially in SQL, PLSQL, Oracle Forms and Oracle Reports, Performance tuning.
• Need Realtime experience in Database migration activities like DB2 to Oracle Migration, on Prem to GCP Migrations.
• Should be expertise in Double-Take Cloud technology and should have hands on experience in config of replication set and troubleshooting using logs.
• Familiarity with Jira or similar tools for backlog grooming, managing user stories, bugs, fixes, and test results.
• Should be a Subject matter expert in Unix Scripting and hands on experience in automating the manual activities to reduce TOIL.
• Hands on experience in Ansible with knowledge of Installing, configuring, provisioning, updating, upgrading, monitoring, mitigating, and troubleshooting systems.
• Expert in ITRS Geneos – Should have extensive experience in Gateway creations and Sampler creations.
• Create and maintain project documentation, including steering committee presentations.
• Engage in strategic planning to achieve long-term efficiencies and success.
• Facilitate a smooth transition to the application support team, addressing any pending open items and issues.
• Develop change management documentation and communication plans for end-users.
• Managing Service Requests; Incident Management; Problem Management, Change management and Relationship Management
• Ensuring continual Service Management Process Improvement; Disaster Recovery Planning and Testing
• Handling user incident tickets and ensuring that affected users are informed as to resolution, (updating knowledge base as appropriate), this will involve supporting our applications on the trading floor as well as with back-office users
• Handling escalated incident tickets and working with members of the team and developers
• Supporting the resolution of high impact incidents on our services (including attendance at incident bridge calls)
• Owning problem tickets that have been raised for your application set.
• Providing resolution for open problems or ensuring that the appropriate parties have been tasked with doing so
• Working with project managers on the introduction and supportability of new services and systems
• Handling escalated incident tickets and working with members of the team and developers
• Supporting the resolution of high impact incidents on our services (including attendance at incident bridge calls)

Pay and Benefits

Pay Range Minimum: $95000 /Annual

Pay Range Maximum: $151000 / Annual

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.