L2 Production Support Engineer

HCL Technologies Limited; Cary (NC); On-site; USD 61,000 - 99,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Pharmacy

Life

AD&D

Disability insurance

401(k) retirement plan

Paid time off

Paid holidays

Job summary

HCLTech is seeking a highly talented L2 Production Support Engineer in Cary, NC. The role focuses on banking domain IT operations, cloud and on‑prem integration, database migration, and strong log analytics.

You will implement and maintain secure cloud architectures in GCP, manage end-to-end support, and collaborate with cross-functional teams to ensure service reliability on trading floor and back-office systems.

Qualifications

• 3–5 years hands-on experience in banking domain.
• 3+ years in on Prem Fabric technology, analytics and data platform design for enterprises.
• Experience debugging various logs (system, application, security, event, error, access, audit).
• 43+ years hands-on experience in GCP-related technologies.

Responsibilities

• Lead and implement GCP-based cloud strategies and migration activities.
• Manage and optimize on-prem to cloud transitions including DB2 to Oracle migrations.
• Configure IAM roles, service accounts and access policies for data security and compliance.
• Own incident, change, and problem management across the application support domain.
• Collaborate with Jira-based backlog management for improvements and fixes.

Skills

GCP expertise

On Prem Fabric

Oracle SQL/PLSQL

Unix scripting

Ansible

Jira backlog mgmt

Tools

Jira

Ansible

ITRS Geneos

Oracle tools

Job description

HCLTech is looking for a highly talented and self- motivated L2 Production Support Engineer to join it in advancing the technological world through innovation and creativity.

Job Title: L2 Production Support Engineer

Position Type: Full-time

Job ID: 169062

Location: Cary, NC

Detailed Job Description

• 3 to 5 yrs hands on experience in banking domain.
• Need to have at least 3+ years’ experience in on Prem Fabric technology, end-to-end analytics and data platform designing for enterprises.
• Need to have debugging knowledge of all on Prem Fabric logs like system logs, application logs, security logs, event logs, error logs, access logs, audit logs, and debug logs
• Need to have 43+ yrs hands on experience in GCP related technologies.
• Need to be expert in Implementing and maintaining network architecture within GCP, including load balancers, VPNs, and connectivity with on-premises networks. Ensuring data security and compliance with industry standards by configuring IAM roles, service accounts, and access policies.
• Need to be expert in Oracle related technologies especially in SQL, PLSQL, Oracle Forms and Oracle Reports, Performance tuning.
• Need Realtime experience in Database migration activities like DB2 to Oracle Migration, on Prem to GCP Migrations.
• Should be expertise in Double-Take Cloud technology and should have hands on experience in config of replication set and troubleshooting using logs.
• Familiarity with Jira or similar tools for backlog grooming, managing user stories, bugs, fixes, and test results.
• Should be a Subject matter expert in Unix Scripting and hands on experience in automating the manual activities to reduce TOIL.
• Hands on experience in Ansible with knowledge of Installing, configuring, provisioning, updating, upgrading, monitoring, mitigating, and troubleshooting systems.
• Expert in ITRS Geneos – Should have extensive experience in Gateway creations and Sampler creations.
• Create and maintain project documentation, including steering committee presentations.
• Engage in strategic planning to achieve long-term efficiencies and success.
• Facilitate a smooth transition to the application support team, addressing any pending open items and issues.
• Develop change management documentation and communication plans for end-users.
• Managing Service Requests; Incident Management; Problem Management, Change management and Relationship Management
• Ensuring continual Service Management Process Improvement; Disaster Recovery Planning and Testing
• Handling user incident tickets and ensuring that affected users are informed as to resolution, (updating knowledge base as appropriate), this will involve supporting our applications on the trading floor as well as with back-office users
• Handling escalated incident tickets and working with members of the team and developers
• Supporting the resolution of high impact incidents on our services (including attendance at incident bridge calls)
• Owning problem tickets that have been raised for your application set.
• Providing resolution for open problems or ensuring that the appropriate parties have been tasked with doing so
• Working with project managers on the introduction and supportability of new services and systems
• Handling escalated incident tickets and working with members of the team and developers
• Supporting the resolution of high impact incidents on our services (including attendance at incident bridge calls)

Pay and Benefits

Pay Range Minimum: $61000 /Annual

Pay Range Maximum: $99000 / Annual

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the followi14520ng benefits subject to company policies:

• medical
• dental
• vision
• pharmacy
• life
• accidental death & dismemberment
• disability insurance
• employee assistance program
• 401(k) retirement plan
• 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year)
• 10 paid holidays per year