L2 Network NOC Engineer — 24/7 Troubleshooting

Unisys Corporation; Hopkins (MN); On-site; USD 65,000 - 90,000; Full time

Job summary

Unisys Corporation in Minnesota seeks a Level 2 Network Administrator to provide advanced monitoring, diagnostics, and incident remediation in a 24/7 NOC. You will handle escalations from Level 1 and ensure reliability across multiple locations under Level 3 guidance.

The role covers network devices like routers, switches, firewalls, VPNs, and load balancers, with duties in documentation, runbooks, and compliance. Swing shift 6pm-6am EST, rotating weeks, and U.S. citizenship required.

Qualifications

• BA/BS degree and 2–4 years of relevant experience.
• Strong experience with network troubleshooting and monitoring tools.
• Ability to support 24/7 operations and rotating shifts.
• U.S. Citizenship and U.S. residency required.

Responsibilities

• Performs advanced monitoring and troubleshooting of routers, switches, firewalls, VPNs, and load balancers.
• Supports network configuration tasks such as interface changes, VLAN updates, and routing adjustments (as permitted by credential scope).
• Diagnoses and resolves complex network connectivity issues, consistent with the document's language.
• Escalates unresolved issues to the Level 3 Network Lead.
• Owns Level 2 network tickets through resolution, including root cause identification.
• Documents findings and contributes to operational recommendations.
• Provides network evaluation reports and contributes to NOC operational improvements.
• Updates network configuration records, diagrams, and device inventories.
• Ensures compliance with credential separation and access control policies.
• Creates runbooks and howto guides for Level 1 analysts.
• Provides training on network triage procedures.

Skills

Network troubleshooting

Network monitoring

Documentation

Rotating shifts

Education

BA/BS in related field

Tools

Network monitoring tools

Job description

Unisys Corporation in Minnesota seeks a Level 2 Network Administrator to provide advanced monitoring, diagnostics, and incident remediation in a 24/7 NOC. You will handle escalations from Level 1 and ensure reliability across multiple locations under Level 3 guidance.

The role covers network devices like routers, switches, firewalls, VPNs, and load balancers, with duties in documentation, runbooks, and compliance. Swing shift 6pm-6am EST, rotating weeks, and U.S. citizenship required.