L2 IT Support Engineer — Windows, 365 & Security

TEEMA; Round Rock (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

TEEMA is seeking an L2 IT Support Specialist to serve as the Tier 2 expert for escalations. The role focuses on hardware, software, and Microsoft 365 support across multiple locations, with a strong emphasis on user experience and secure, reliable tools.

You will configure and manage devices with Intune, Entra ID, and Defender, while using PowerShell to automate routine tasks. Occasional travel for projects and rollout initiatives is expected.

Qualifications

• Educational background in IT/CS or related field, or equivalent experience.
• 2-3 years of IT support or helpdesk experience.
• Strong knowledge of Windows 10/11 and Microsoft 365.
• Familiarity with basic networking concepts.

Responsibilities

• Resolve Tier 2 hardware, software, and M365 issues to keep operations running.
• Configure and deploy Windows laptops/desktops/mobile devices using Intune.
• Automate tasks with PowerShell and document remediation steps.
• Troubleshoot LAN/Wi-Fi, VPN, DNS, and DHCP across sites.
• Onboard new hires: account creation, hardware setup, Entra ID provisioning.
• Collaborate with IT leadership and vendors on tech refreshes and rollouts.
• Monitor endpoint compliance and support cybersecurity awareness.
• Maintain knowledge base and ITSM records.

Skills

Windows 10/11

Microsoft 365

Networking basics

Communication skills

PowerShell basics

Education

Associate or Bachelor's degree in IT/CS or related field

Equivalent professional experience

Tools

Intune

Entra ID / Azure AD

Microsoft Defender

ITSM tools (ConnectWise, ITGlue)

Job description

TEEMA is seeking an L2 IT Support Specialist to serve as the Tier 2 expert for escalations. The role focuses on hardware, software, and Microsoft 365 support across multiple locations, with a strong emphasis on user experience and secure, reliable tools.

You will configure and manage devices with Intune, Entra ID, and Defender, while using PowerShell to automate routine tasks. Occasional travel for projects and rollout initiatives is expected.