L2 Field Technician

Valid8 Financial, Inc.; Northern (KY); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical and Dental benefits

Retirement Plan

Vacation and Paid Sick Leave

Life and Long-term disability ins.

Tuition Reimbursement Program

Company Lunches

Company Parties

Wellness Program

Job summary

Right Click is seeking an IT Field Technician with a strong MSP background to support Windows, VoIP, and MS 365 across multiple client environments. You will troubleshoot level 2/3 tickets, manage change processes, and ensure security best practices while maintaining thorough documentation.

The role emphasizes hands-on networking, virtualization (Hyper-V, VMware), and cloud integrations (Azure/AWS) in a fast-paced team. A strong customer-service orientation is required.

Qualifications

• Minimum 3 years of technical IT experience in MSP environments.
• Experience with Windows Server, Windows 10/11, AD, and Group Policy.
• Strong understanding of identity, endpoint, email, and network security.

Responsibilities

• Provide level 2/3 ticket troubleshooting and ownership of issue resolution.
• Manage multi-client MSP environment with change control and documentation.
• Support for Windows, VoIP, and Microsoft O365 across multiple tenants.

Skills

RMM tools

PSA tools

Security best practices

End user support

Microsoft 365 support

Network troubleshooting

Troubleshooting tickets

Education

Microsoft certifications

Tools

Hyper-V

Azure

AWS

VMware vSphere

Office 365

Active Directory

Job description

Come join a knowledgeable, high-achieving, fun and diverse team!

At Right Click, we want our employees to love where they work, feel supported in their daily lives, andmaintaina healthy work-life balance.

Who We Are:

Right Click is a highly customer-focused provider of informationtechnologyhardware, services, and support. We serve businesses across Southern California and the US.

What We Are Looking For:

We are looking for an experienced IT Field Technician to serve as a higher-level point of contact for our clients. The ideal candidate for this role will have Mid-level technical knowledge and skills and will prioritize operational excellence and ensure client satisfaction. Job functions include server virtualization with Hyper-V, Cloud deployments with AWS and Azure, O365 migrations, network assessments, fielding escalations, andsystemsandenduser support for Windows, VoIP, Microsoft O365.

Primary Objectives & Responsibilities:

Hands on experience supporting RMM, PSA,documentation, security, backup, password vault, andendpoint protection tools in amulti-clientMSP environment, with strong adherence to SOPs,changecontrol, security best practices, andaccuratedocumentation.

Strong understanding ofidentity,endpoint,email, and network security, including phishing response, account compromise investigation, EDR platforms, SaaS security alerts, first response incidentactions, and proper escalation.

Advanced troubleshooting of level 2 and 3 tickets, with ownership of problem tickets, root cause analysis, and proactiveidentification of issues before client impact.

Intermediate to advanced networking knowledge including TCP IP, VLANs, routing, firewalls, VPNs, packet captures, logs, and monitoring tools, with hands on experience configuring and troubleshooting switches, firewalls, wireless networks, and site to site and client VPNs acrossCisco, Meraki, Fortinet, Ubiquiti, and Aruba environments.

Strong Microsoft 365 support experience inmulti-tenantenvironments, including Entra ID user, group, license, MFA, and Conditional Access management, ExchangeOnline, SharePoint, OneDrive, Teams, audit logs, phishing response, and secure troubleshooting of access,email, collaboration, and device issues.

Strong Windowsendpoint and server support, including Windows 10 and 11, Windows Server, Active Directory user and group management, account lifecycle management, Group Policy troubleshooting, AD integrated DNS and DHCP, hybrididentityconcepts, and authentication and permission issue resolution.

Working knowledge of VMware vSphere and Microsoft Hyper V virtualization platforms.

Hands on experience following formal change management processes in amulti clientMSP environment, including risk assessment, approval workflows, implementation planning, rollback procedures, andaccuratechange documentation tomaintainservice stability and security.

Foundational VoIP and unified communications knowledge including SIP, call flow, QoS, network impact on voice quality, and support for Teams, Zoom, RingCentral, and similar platforms.

Experience and/or Abilities Required:

Minimum 3 years of solid technical experience.

Minimum 2yearsin MSP environment.

Microsoft technical certifications or related are strongly preferred.

Experience with Windows Servers, Windows 10, Microsoft Azure, AWS, SQL, Active Directory, Microsoft System Administration.

VoIP administration/maintenance.

Basic understanding of networking principles.

Superior troubleshooting skills area must.

Strong client service orientation and passion for achieving or exceeding expectations.

Required Soft Skills/Abilities:

Positive attitude. Proactive. Follows and promotes Right Click standards.

Action oriented. Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; seizes more opportunities than others.

Composed. Cool underpressure;is not knocked off balance by the unexpected; is a settling influence in a crisis.

Problem solver. Uses rigorous logic and methods to solve difficult problems with effective solutions; is excellent at honest analysis; looks beyond the obvious anddoesn'tstop at the first answers.

Customer focused.Isdedicated to meeting the expectations and requirements of customers; acts with customers in mind;establishesand maintains effective relationships with customers and gains their trust and respect.

Comfortable with ambiguity. Can effectively cope withchange; can shift gears comfortably.

Additional Requirements:

Good driving record.

Background check and drug screening.

Ability to lift 50 pounds.

Benefits & Compensation:

Annual Salarybetweenat55,00and 65000; based on experience

Medical and Dental benefits

Retirement Plan

Vacation and Paid Sick Leave

Life and Long-term disability insurance

Tuition Reimbursement Program

Company Lunches

Company Parties

Wellness Program

We look forward to meeting you! Good luck with your search!

At Right Click, we foster a respectful, professional workplace where all applicants and teammates are treated fairly and evaluated based on skills, experience, and potential. We value collaboration, integrity, and accountability in building a strong, high performing team.

Right Click is an equal opportunity employer and complies with all applicable California and federal employment laws. Employment decisions are based on business needs, job requirements, and individual qualifications.

Right Click does not discriminate on the basis of race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other status protected under California law.