L2 Field Technician

Valid8 Financial, Inc.; Irvine (CA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical & Dental benefits

Retirement Plan

Vacation & Sick Leave

Life & Disability insurance

Tuition reimbursement

Company lunches

Company parties

Wellness program

Job summary

Right Click in California is seeking an experienced IT Field Technician to be a high-level client contact. You will support Windows endpoints, servers, O365, AWS/Azure, and network security in a multi-client MSP environment.

Responsibilities include troubleshooting Level 2–3 tickets, following change management, and delivering proactive, reliable IT support to clients while maintaining strong customer service and documentation.

Qualifications

• Minimum 3 years of solid technical experience.

Responsibilities

• RMM/PSA, security, backup, and endpoint tools in a multi-client MSP environment, following SOPs and change control.

Skills

Hyper-V

AWS

Azure

O365

Networking

Security

VMware vSphere

Active Directory

VoIP

Microsoft 365

Troubleshooting

Change management

Education

Microsoft certifications (preferred)

Tools

VMware vSphere

Hyper-V

Microsoft 365 Admin Center

Exchange Online

Azure AD

Cisco Meraki

Fortinet

Ubiquiti

Aruba

Job description

Come join a knowledgeable, high-achieving, fun and diverse team!

At Right Click, we want our employees to love where they work, feel supported in their daily lives, andmaintaina healthy work-life balance.

Who We Are:

Right Click is a highly customer-focused provider of informationtechnologyhardware, services, and support. We serve businesses across Southern California and the US.

What We Are Looking For:

We are looking for an experienced IT Field Technician to serve as a higher-level point of contact for our clients. The ideal candidate for this role will have Mid-level technical knowledge and skills and will prioritize operational excellence and ensure client satisfaction. Job functions include server virtualization with Hyper-V, Cloud deployments with AWS and Azure, O365 migrations, network assessments, fielding escalations, andsystemsandenduser support for Windows, VoIP, Microsoft O365.

Primary Objectives & Responsibilities:

Hands on experience supporting RMM, PSA,documentation, security, backup, password vault, andendpoint protection tools in amulti-clientMSP environment, with strong adherence to SOPs,changecontrol, security best practices, andaccuratedocumentation.

Strong understanding ofidentity,endpoint,email, and network security, including phishing response, account compromise investigation, EDR platforms, SaaS security alerts, first response incidentactions, and proper escalation.

Advanced troubleshooting of level 2 and 3 tickets, with ownership of problem tickets, root cause analysis, and proactiveidentification of issues before client impact.

Intermediate to advanced networking knowledge including TCP IP, VLANs, routing, firewalls, VPNs, packet captures, logs, and monitoring tools, with hands on experience configuring and troubleshooting switches, firewalls, wireless networks, and site to site and client VPNs acrossCisco, Meraki, Fortinet, Ubiquiti, and Aruba environments.

Strong Microsoft 365 support experience inmulti-tenantenvironments, including Entra ID user, group, license, MFA, and Conditional Access management, ExchangeOnline, SharePoint, OneDrive, Teams, audit logs, phishing response, and secure troubleshooting of access,email, collaboration, and device issues.

Strong Windowsendpoint and server support, including Windows 10 and 11, Windows Server, Active Directory user and group management, account lifecycle management, Group Policy troubleshooting, AD integrated DNS and DHCP, hybrididentityconcepts, and authentication and permission issue resolution.

Working knowledge of VMware vSphere and Microsoft Hyper V virtualization platforms.

Hands on experience following formal change management processes in amulti clientMSP environment, including risk assessment, approval workflows, implementation planning, rollback procedures, andaccuratechange documentation tomaintainservice stability and security.

Foundational VoIP and unified communications knowledge including SIP, call flow, QoS, network impact on voice quality, and support for Teams, Zoom, RingCentral, and similar platforms.

Experience and/or Abilities Required:

Minimum 3 years of solid technical experience.

Minimum 2yearsin MSP environment.

Microsoft technical certifications or related are strongly preferred.

Experience with Windows Servers, Windows 10, Microsoft Azure, AWS, SQL, Active Directory, Microsoft System Administration.

VoIP administration/maintenance.

Basic understanding of networking principles.

Superior troubleshooting skills area must.

Strong client service orientation and passion for achieving or exceeding expectations.

Required Soft Skills/Abilities:

Positive attitude. Proactive. Follows and promotes Right Click standards.

Action oriented. Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; seizes more opportunities than others.

Composed. Cool underpressure;is not knocked off balance by the unexpected; is a settling influence in a crisis.

Problem solver. Uses rigorous logic and methods to solve difficult problems with effective solutions; is excellent at honest analysis; looks beyond the obvious anddoesn'tstop at the first answers.

Customer focused.Isdedicated to meeting the expectations and requirements of customers; acts with customers in mind;establishesand maintains effective relationships with customers and gains their trust and respect.

Comfortable with ambiguity. Can effectively cope withchange; can shift gears comfortably.

Additional Requirements:

Good drivingrecord.

Background check and drug screening.

Ability to lift 50 pounds.

Benefits & Compensation:

Annual Salarybetweenat55,00and 65000; based on experience

Medical and Dental benefits

Retirement Plan

Vacation and Paid Sick Leave

Life and Long-term disability insurance

Tuition Reimbursement Program

Company Lunches

Company Parties

Wellness Program

We look forward to meeting you! Good luck with your search!

At Right Click, we foster a respectful, professional workplace where all applicants and teammates are treated fairly and evaluated based on skills, experience, and potential. We value collaboration, integrity, and accountability in building a strong, high performing team.

Right Click is an equal opportunity employer and complies with all applicable California and federal employment laws. Employment decisions are based on business needs, job requirements, and individual qualifications.

Right Click does not discriminate on the basis of race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other status protected under California law.

We invite you to complete the optional self-identification questions below used for compliance with government regulations and record-keeping guidelines. Any self-identification information provided will not be considered in the selection process.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by selecting the appropriate category(ies). The hiring employer is subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA) and requests this information in order to measure the effectiveness of the outreach and positive recruitment efforts it undertakes pursuant to VEVRAA.

We are required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.