L2 Digital IT Specialist: Web & App Support

Hunter Super Techs - TurnPoint; Miami (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision benefits

Life insurance

Employee assistance program

Paid time off and holidays

401k with company match

Discount programs for travel and meals

Bonus eligible

Job summary

Hunter Super Techs - TurnPoint is seeking a Level 2 Digital Specialist to provide advanced technical support for digital platforms, apps, and services from our Miami office. You will escalate from L1, troubleshoot complex issues, and collaborate with development and IT teams to ensure system performance and availability.

The role requires a Bachelor’s degree in IT or related field and 3–5 years in IT operations, with ITIL/Certifications preferred.

Qualifications

• Bachelor’s degree in information technology or related field; equivalent experience considered.
• 3-5 years in technical support or IT operations, with Level 2 experience preferred.
• Certifications such as ITIL Foundation, CompTIA A+, Microsoft Certified are a plus.
• Strong communication and problem-solving abilities; customer-focused.
• Proficient with web tech, CMS systems, and basic SQL knowledge.
• Experienced with monitoring tools and incident/change management processes.

Responsibilities

• Provide Level 2 technical support for digital platforms, web apps, and services.
• Diagnose and resolve complex issues escalated from Level 1 within SLA parameters.
• Perform root cause analysis and implement preventive measures.
• Monitor performance; perform routine maintenance and updates.
• Manage user access and authentication for digital systems.
• Document configurations, processes, and troubleshooting steps.

Skills

3-5 years IT support

Excellent communication

Web technologies knowledge

CMS familiarity

Customer-service oriented

Ability to manage multiple priorities

Team player

Education

Bachelor’s degree in information technology

Tools

ServiceNow

Jira

Zendesk

Splunk

ELK

Application Insights

PowerShell

Python

SQL queries

REST/SOAP APIs

Azure

AWS

GCP

SSO/SAML/OAuth

Job description

Hunter Super Techs - TurnPoint is seeking a Level 2 Digital Specialist to provide advanced technical support for digital platforms, apps, and services from our Miami office. You will escalate from L1, troubleshoot complex issues, and collaborate with development and IT teams to ensure system performance and availability.

The role requires a Bachelor’s degree in IT or related field and 3–5 years in IT operations, with ITIL/Certifications preferred.