IT Support Specialist, Level 1 (Hybrid)

Lowe's Companies, Inc.; Houston (TX); Hybrid; USD 28,000 - 48,000; Full time

Job summary

Lowe’s Companies, Inc. is seeking a Level One IT Support specialist to diagnose, troubleshoot, and resolve common technology issues for Lowe’s Pro Supply associates and business partners.

You will manage incidents using the company ITSM platform and provide timely updates throughout the lifecycle. The role requires 2+ years of IT support experience, knowledge of hardware, software, and enterprise apps, and the ability to work in a hybrid environment serving Houston headquarters and branch

Qualifications

• Minimum 2 years of IT experience providing Level One technical support in a business environment.
• Experience diagnosing, troubleshooting, documenting, resolving, and escalating incidents and service requests.
• Experience supporting hardware, software, mobile devices, printers, peripherals, network connectivity, user access, and enterprise applications.

Responsibilities

• Provide Level One technical support for Lowe’s Pro Supply associates and partners.
• Manage incidents and service requests in the ITSM platform with accurate details.
• Apply documented solutions and remote tools to resolve issues with hardware, software, and devices.

Skills

Customer service

IT troubleshooting

Incident management

Education

High school diploma or GED

Associate degree in IT or related field

Tools

ServiceNow

Freshservice

BMC

Job description

Lowe’s Companies, Inc. is seeking a Level One IT Support specialist to diagnose, troubleshoot, and resolve common technology issues for Lowe’s Pro Supply associates and business partners.

You will manage incidents using the company ITSM platform and provide timely updates throughout the lifecycle. The role requires 2+ years of IT support experience, knowledge of hardware, software, and enterprise apps, and the ability to work in a hybrid environment serving Houston headquarters and branch