L2 DC

Astreya Partners, LLC; Reno (NV); On-site; USD 40,000 - 63,000; Full time

Benefits offered by this job

Medical through UHC/ Kaiser (CA)

Dental through UHC

Vision through UHC

401k Plan

Paid Time Off

Paid Holidays

Job summary

Astreya Partners, LLC is seeking an L2 Technician in Reno, NV with 2–5 years of experience to diagnose server issues, manage hardware procurement and RMA processes, and perform firmware upgrades. The role requires configuring network settings and supporting remote teams through install and audit tasks.

The position offers a comprehensive benefits package and opportunities for hands-on IT infrastructure work across data centers and remote sites.

Qualifications

• 2–5 years of experience as an L2 Technician or in a related IT role.
• Experience diagnosing and troubleshooting server issues.
• Experience coordinating hardware procurement and replacements.
• Experience performing firmware upgrades and configuration tasks.

Responsibilities

• Diagnose and troubleshoot server issues and isolate root causes with remote teams.
• Coordinate procurement and replacement of faulty hardware components.
• Install replacement parts and manage returns (RMA) to vendors.
• Perform firmware upgrades ensuring compliance with approved versions.
• Configure IP addresses and default login credentials.
• Support network admins with cable/optics replacements and port re-routing.
• Upgrade hardware, rack, and cable devices for remote configuration readiness.
• Provide hands-on support for ad hoc operational requests.
• Validate connectivity and readiness post-installation.
• Conduct physical audits for inventory accuracy.

Skills

Troubleshooting

Server hardware

Firmware updates

Network configuration

Inventory management

RMA process

Job description

L2 Technician (2–5 Years Experience)

Key Responsibilities

• Diagnose and troubleshoot server issues; isolate root cause with remote teams
• Coordinate procurement and replacement of faulty hardware components
• Install replacement parts and manage return (RMA) to vendors
• Perform firmware upgrades ensuring compliance with approved versions
• Configure: IP addresses Default login/access credentials
• Support network admins in: Cable replacement / re-routing Optics replacement (server & switch ports)
• Hardware upgrades Rack, stack, and cable devices for remote configuration readiness
• Provide hands‑on support for ad hoc operational requests
• Validate connectivity and operational readiness post-installation
• Conduct physical audits for inventory accuracy

Salary Range $39,976.00 - $63,120.00 USD (Salary) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work‑related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Benefits

• Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC Nationwide
• Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre‑Tax Account for Commuter Benefit/Parking & Transit (location‑specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

We’re so glad you’re here. Use this space to explore career opportunities, track your application, and take next steps with a global team that values people and progress.

Astreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human‑centered. We partner with the world’s most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms.

Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth.

At Astreya, transparency, accountability, and trust guide how we work with each other and our customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact. Join us to build solutions that matter and shape the future of IT together. Onwards and upwards!