L2 Data Center Technician - Cabling & Onsite Support

NTT DATA North America; New York (NY); On-site; USD 55,000 - 62,000; Full time

Job summary

NTT DATA North America is seeking a L2 Data Center Technician to join the team in New York City, NY. The role involves leading MAC operations, running copper and fiber cabling, racking and stacking, and providing second line remote and onsite support.

You will coordinate with vendors and internal teams to support infrastructure upgrades, troubleshoot network and hardware issues, and ensure the client site is configured, installed, tested and operational.

Qualifications

• Bachelor's degree in Information Technology or Computing or related field.
• Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTAP etc.

Responsibilities

• Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
• Ensures that any software that is part of the solution is installed and configured according to client requirements.
• Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
• Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
• Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
• Responds to and diagnoses all alerts, escalates to L3 Field Engineer when unable to resolve within the stipulated time.
• Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
• Ensures the efficient and comprehensive resolution of incidents and requests.
• Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
• Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
• Provides second line remote and onsite technical support to clients.
• Provides second line field engineering services to clients.
• Reports and escalates issues to 3rd party vendors if necessary.
• Follows the required handover procedures for shift changes to ensure service continuity.

Skills

MAC operations

Cabling

Racking

Troubleshooting

Vendor coordination

Education

Bachelor's degree in IT/Computing

Cisco CCNP DC

Tools

Nexus switches

MDS switches

Job description

NTT DATA North America is seeking a L2 Data Center Technician to join the team in New York City, NY. The role involves leading MAC operations, running copper and fiber cabling, racking and stacking, and providing second line remote and onsite support.

You will coordinate with vendors and internal teams to support infrastructure upgrades, troubleshoot network and hardware issues, and ensure the client site is configured, installed, tested and operational.