L2 Data Center Technician

NTT DATA North America; Amarillo (TX); On-site; USD 41,000 - 55,000; Full time

Job summary

NTT DATA's client is seeking an L2 Data Centre Technician to join their team in Amarillo, Texas. The position is onsite at various data centers in Barber Lake, TX, with a 4+ month contract to hire and $35/hr on Temp W2.

The role involves leading MAC operations, performing copper/fiber cabling, racking and structured deployments, and troubleshooting connectivity and hardware issues while coordinating with vendors to upgrade infrastructure.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing.
• Professional level certification in Data Centre technologies (e.g., CCNP DC).
• 3+ years building, deploying and supporting data center networking.
• Experience with Nexus and MDS switching and integration with servers/storage.

Responsibilities

• Lead MAC operations and ensure cabling and racking standards compliance.
• Run copper and fiber cabling with labeling and documentation.
• Independently perform racking, stacking and structured cabling for new deployments.
• Troubleshoot network connectivity and hardware issues, including fiber diagnostics.
• Coordinate with vendors and internal teams to support upgrades.

Skills

MAC operations

Cable labeling

Structured cabling

Vendor coordination

Network troubleshooting

Education

Bachelor's degree in IT or Computing

Data centre certifications (e.g., CCNP DC)

Tools

Nexus switches

Fiber diagnostics tools

Cabling tools & labeling

Job description

L2 Data Center Technician -26-00944
4+ Months
Onsite at Various Data Centers in Barber Lake, TX
Temp W2 Only with NTTD / No C2C
Contract to Hire
$35/hr on Temp W2
NTT Data's client is currently seeking a L2 Data Centre Technician to join their team in Amarillo, Texas.

L2 Data Center Technician -26-00944
4+ Months
Onsite at Various Data Centers in Barber Lake, TX
Temp W2 Only with NTTD / No C2C
Contract to Hire
$35/hr on Temp W2
NTT Data's client is currently seeking a L2 Data Centre Technician to join their team in Amarillo, Texas.

Job Description:

• Lead MAC operations and ensure compliance with cabling and racking standards.


• Run copper and fiber cabling, including labeling and documenting connections.


• Independently perform racking, stacking, and structured cabling for new deployments.


• Troubleshoot network connectivity and hardware issues, including fiber diagnostics.


• Coordinate with vendors and internal teams to support infrastructure upgrades.

Key Responsibilities:

• Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.


• Ensures that any software that is part of the solution is installed and configured according to client requirements.


• Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.


• Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.


• Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.


• Responds to and diagnoses all alerts, elevate to L3 Field Engineer when unable to resolve within the stipulated time.


• Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.


• Ensures the efficient and comprehensive resolution of incidents and requests.


• Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.


• Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.


• Provides second line remote and onsite technical support to clients.


• Provides second line field engineering services to clients.


• Reports and escalates issues to 3rd party vendors if necessary.


• Follows the required handover procedures for shift changes to ensure service continuity.

Knowledge and Attributes:

• Good communicate skills, both verbal and written.


• Ability to plan activities and projects well in advance and take into account possible changing circumstances.


• Ability to maintain a positive outlook at work.


• Ability to work well in a pressurized environment.


• Ability to work hard and put in longer hours when it is necessary.


• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.


• Ability to adapt to changing circumstances.


• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or related field.


• Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc.

Required experience:

• 3+ years of experience in building, deploying and supporting data center networking infrastructure.


• Intermediate knowledge of data center network equipment like Nexus and MDS series switching and integration into server and storage technologies.

#L!
About NTT DATA:
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is$30 to $35.This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, andother qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life,and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

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