L2 Computer Service Technician

ZipRecruiter; Vacaville (CA); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a skilled L2 Computer Service Technician to address hardware issues for clients. This role involves on-site work from 8 am to 5 pm, Monday through Friday. You will be responsible for responding to repair tickets, managing service requests, and ensuring timely closure of tickets using ServiceNow. The ideal candidate will have a strong technical background with experience in both Windows and Mac systems, along with excellent customer service skills. Join a dynamic team and contribute to ongoing improvements while working in a supportive environment.

Qualifications

• 3+ years of experience in L2 Deskside/Repair Support role.
• Technical certifications such as CompTIA or equivalent required.

Responsibilities

• Respond to repair tickets involving computer damage and system issues.
• Manage assets and maintain detailed notes using CRM tools.

Skills

Windows Support

Mac Support

Customer Service

Troubleshooting

Communication Skills

Education

Technical Certifications (CompTIA or equivalent)

3+ years in L2 Deskside/Repair Support

Tools

ServiceNow

CRM Tools

G Suite

Microsoft Office

Job description

Job Description

Job Title:

L2 Computer Service Technician

Location:

Vacaville, CA

Summary:

We are looking to hire a skilled L2 Service/Repair Technician to assist our clients with computer hardware issues. You will be required to work on-site from 8 am to 5 pm, Monday through Friday. Responsibilities include responding to assigned repair tickets involving computer damage, system not booting, water spills, cracked screens, etc. This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, and identify, test, and repair system hardware.

Essential Duties and Responsibilities:

• Support of PC & MAC Platforms & Operating Systems.
• Respond to dispatched assignments involving installation, repair, or maintenance of computer hardware.
• Participate in computer replacement programs, including system migrations, data migrations, application installation, and configuration on PC & MAC systems.
• Work independently on assignments and report progress to your supervising manager.
• Coordinate, manage, and predict equipment and part needs for service requests and communicate directly with clients.
• Ensure 100% closure of service tickets within ServiceNow/OPUS.
• Manage assets and maintain detailed notes using CRM tools or applications, ensuring consistency across multiple tools for customer request management and tracking.
• Provide regular feedback for ongoing improvements.
• Keep certifications and training up to date.
• Perform other duties and responsibilities as assigned.
• Must be able to lift (properly) up to 50 lbs.

Education/Experience:

• 3+ years of Windows & Mac experience in an L2 Deskside/Repair Support role.
• Customer service experience and working directly with customers are required.
• Technical certifications such as CompTIA or equivalent (Apple/HP).
• Strong technical background with at least 3+ years of professional experience in a service or IT environment.
• Ability to troubleshoot and resolve complex hardware and software issues.
• Excellent communication skills are a plus.
• Experience with ServiceNow ticket management.
• Knowledge of G Suite (Gdocs, Gsheets, Gmail) or Microsoft Office is a plus.