L2 Compute Support Engineer — Kubernetes & Linux

Mistral; San Francisco (CA); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Mistral AI is building a new Compute Support team to ensure reliability, performance, and scalability of our GPU clusters in a Kubernetes environment. In this hybrid L1/L2 role, you will be the first point of contact for customers and internal teams, providing guidance, troubleshooting, and issue resolution for compute-related inquiries.

You’ll serve as the escalation point for complex issues, leverage deep systems knowledge, and participate in 24/7 on-call rotations.

Qualifications

• 5+ years of experience in system administration, technical support, or infra operations.
• Deep Linux/Unix expertise: debugging kernel-level issues and performance tuning.
• Hands-on Kubernetes experience: debugging pods, nodes, and clusters; networking and storage.
• Familiarity with Docker/containerd and baseline IaC tooling; monitoring proficiency.

Responsibilities

• Act as the first interlocutor for customers and internal teams; respond quickly and meet SLAs.
• Escalate and troubleshoot Linux, Kubernetes, and compute infra issues; resolve GPU/TPU workloads and cluster problems.
• Collaborate with SRE teams to improve IaC (Terraform, Ansible) and Go-based tooling.
• Create and maintain runbooks and post-mortems; train teams on compute infrastructure.

Skills

Linux

Kubernetes

Docker

Go

IaC

Monitoring

Tools

Terraform

Ansible

Prometheus

Grafana

OpenTelemetry

Job description

Mistral AI is building a new Compute Support team to ensure reliability, performance, and scalability of our GPU clusters in a Kubernetes environment. In this hybrid L1/L2 role, you will be the first point of contact for customers and internal teams, providing guidance, troubleshooting, and issue resolution for compute-related inquiries.

You’ll serve as the escalation point for complex issues, leverage deep systems knowledge, and participate in 24/7 on-call rotations.