L2 Cloud Infra Support Engineer - OpenStack, Follow-the-Sun

Nscale; United States; Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Equity

Flexible schedule

Mentorship toward Senior path

Job summary

Nscale is seeking an Infrastructure Support Engineer (L2) to support our cloud and OpenStack-based platforms in a follow-the-sun model. You will play a frontline role in maintaining production environments, triaging incidents, and collaborating with US senior engineers and EMEA teams.

The position emphasizes Linux administration, OpenStack expertise, and virtualization know-how, with clear growth toward a Senior Systems Architect track. A fast-paced, tech-forward environment awaits.

Qualifications

• Experience administering Linux-based infrastructure at scale.
• Hands-on experience with OpenStack in production or large staging environments.
• Practical exposure to hypervisors and virtualization (KVM, Proxmox).
• Methodical incident investigation, root-cause analysis, and performance troubleshooting.
• Strong written and verbal English communication; proactive knowledge sharing.

Responsibilities

• Live Service Operations: monitor, triage, and resolve complex L2 incidents across Unix/Linux and OpenStack cloud environments to protect SLAs.
• Platform Support: provide hands-on ops and maintenance across compute, networking, and virtualization layers (OpenStack Neutron and Ironic).
• Follow-the-Sun Coverage: operate within rotating shifts for 24x7 reliability, including non-EMEA hours.
• Knowledge Management: create and update SOPs and technical runbooks from real-time troubleshooting.
• Cross-Functional Collaboration: escalate to EMEA tooling teams when deep code changes are needed.

Skills

Linux/Unix systems administration

OpenStack core competency

Virtualisation insights

Analytical triage mindset

Communication & documentation

Tools

OpenStack Neutron

OpenStack Ironic

Ansible

Terraform

Python

Bash scripting

Job description

Nscale is seeking an Infrastructure Support Engineer (L2) to support our cloud and OpenStack-based platforms in a follow-the-sun model. You will play a frontline role in maintaining production environments, triaging incidents, and collaborating with US senior engineers and EMEA teams.

The position emphasizes Linux administration, OpenStack expertise, and virtualization know-how, with clear growth toward a Senior Systems Architect track. A fast-paced, tech-forward environment awaits.