L2 Operations Support Engineer (Cloud & DevOps) – Remote

Tech Mirrors; Mount Laurel Township (NJ); Remote; USD 120,000 - 180,000; Full time

Job summary

Tech Mirrors seeks an experienced L2 Operations Support Engineer to ensure stability, availability, and performance of cloud-native production apps. You will partner with Development, Infra, and DevOps to support deployments, platform services, and automation.

Responsibilities include incident response, Kubernetes and Kafka support, CI/CD deployments, and IaC automation using Terraform/Ansible, with strong Linux and scripting skills. Remote USA role with on-call duties.

Qualifications

• 4+ years supporting enterprise production environments.
• Experience with Kubernetes, Docker, and a public cloud (AWS/Azure/GCP).
• Experience with Kafka or similar messaging platforms.
• Hands-on experience with CI/CD pipelines and IaC.
• Strong Linux administration, scripting, troubleshooting, and communication skills.

Responsibilities

• Provide Level 2 support for production applications and platforms.
• Monitor health, troubleshoot incidents, restore service, perform RCA.
• Support Kubernetes deployments, scaling, configuration, and troubleshooting.
• Monitor Kafka clusters, topics, brokers, consumer groups.
• Assist CI/CD pipelines and production deployments; perform release validation.
• Develop and maintain IaC using Terraform/Ansible; automate tasks.
• Create runbooks and knowledge articles; improve reliability and ops.
• Collaborate with Dev, Infra, SRE to improve platform stability.
• Support monitoring/observability using Splunk, Grafana, Prometheus, Datadog, Dynatrace.

Skills

Kubernetes

Kafka

Cloud platforms

CI/CD pipelines

Terraform

Ansible

Python scripting

Linux administration

Git/GitHub

Jenkins

Azure DevOps

ArgoCD

Docker

On-call support

Incident response

Monitoring tools

Automation

Tools

Kubernetes

Docker

Git

Jenkins

Azure DevOps

GitHub Actions

GitLab CI/CD

ArgoCD

Terraform

Ansible

Job description

Role – L2 Operations Support Engineer (Cloud & DevOps)

Location – USA, Remote

13+ years needed(Production Support/Operation Support, Cloud, DevOps, Kafka)

Position Summary

The L2 Operations Support Engineer is responsible for ensuring the stability, availability, and performance of cloud-native production applications. This role partners with Development, Infrastructure, and DevOps teams to support production operations, application deployments, platform services, and operational automation while driving continuous improvement.

Production Operations & Incident Response

• Provide Level 2 support for production applications and platforms.
• Monitor system health, troubleshoot incidents, restore service, and perform root cause analysis.
• Participate in on-call support and production change activities.

Platform Support (Kubernetes & Kafka)

• Support Kubernetes environments, including deployments, scaling, configuration, and troubleshooting.
• Monitor and support Kafka clusters, topics, brokers, and consumer groups to ensure reliable messaging.

Application Deployment & Release Management

• Support CI/CD pipelines and production deployments.
• Execute release validation, environment promotion, and rollback activities.

DevOps Toolchain & Automation

• Support DevOps tools including Git, Jenkins, Azure DevOps, GitHub Actions, GitLab CI/CD, or ArgoCD.
• Develop and maintain Infrastructure as Code using Terraform, Ansible, or similar tools.
• Automate operational tasks using Python, Bash, or PowerShell.

Operational Excellence

• Create and maintain runbooks, knowledge articles, and operational procedures.
• Partner with Development, Infrastructure, and SRE teams to improve reliability, performance, and operational efficiency.
• Support monitoring and observability using tools such as Splunk, Grafana, Prometheus, Datadog, or Dynatrace.

Required Qualifications

• 4+ years supporting enterprise production environments.
• Experience with Kubernetes, Docker, and a public cloud platform (AWS, Azure, or GCP).
• Experience supporting Kafka or similar messaging platforms.
• Hands-on experience with CI/CD pipelines and Infrastructure as Code.
• Strong Linux administration, scripting, troubleshooting, and communication skills.

Preferred Qualifications

• Cloud, Kubernetes (CKA), Terraform, or ITIL certifications.
• Experience working in Agile, DevOps, or DevSecOps environments.

Success Measures

• Maintain high production availability and SLA compliance.
• Reduce incident resolution times through effective troubleshooting and automation.
• Deliver reliable deployments with minimal production impact.
• Continuously improve operational processes, documentation, and platform stability.