L2 Cloud Implementation Engineer

Xtium; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

XTIUM is seeking an experienced L2/Infrastructure Engineer to support Azure, Citrix and Microsoft 365 in a remote-friendly environment. You will own incident, problem and change tickets, produce build guides, and collaborate with vendor support while mentoring junior staff.

Key responsibilities span Azure IaaS/PaaS, CVAD/DaaS, Windows Server and Active Directory, with a strong focus on networking, PowerShell automation and customer-first service delivery.

Qualifications

• 3 to 5 years in an L2 or implementation engineering role in a managed services or enterprise environment.
• Hands-on Azure and Microsoft 365 administration.
• Strong Active Directory, Entra ID, Group Policy and Windows Server skills.
• Practical Citrix CVAD/DaaS experience, with working knowledge of Citrix ADC/NetScaler.
• Good networking fundamentals: TCP/IP, DNS, TLS/PKI, VPN, firewalls and load balancing.
• PowerShell scripting and automation.
• Strong troubleshooting skills, clear written and spoken communication, and a customer-first attitude.

Responsibilities

• Own L2 incident, problem and change tickets in line with SLAs (ServiceNow)
• Produce clear technical documentation: HLD/LLD inputs, build guides, runbooks and handover notes.
• Escalate to and collaborate with L3 and vendor support (Microsoft, Citrix), and mentor L1 colleagues.
• Take part in on-call and out-of-hours maintenance windows where required

Skills

L2 support

Azure administration

Microsoft 365 administration

Active Directory

Entra ID

Group Policy

Windows Server

Citrix CVAD/DaaS

Citrix ADC

Networking basics

PowerShell scripting

Automation

Troubleshooting

Communication

Customer focus

Job description

Job Description:

The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges, keeping the lines of communication open and working together. We take ownership of our work, focus on learning and growing and hold ourselves accountable to our colleagues and customers. Together, we strive to push boundaries, make an impact and inspire each other to reach our full potential.

What You Will Do

Microsoft Azure:

• Deploy and support Azure IaaS and PaaS: virtual machines, VNets, NSGs, load balancers, storage accounts, Azure Backup and Site Recovery.
• Build and manage hybrid connectivity: Site-to-Site VPN, Azure Firewall and DNS.
• Configure Azure Monitor, Log Analytics, Defender for Cloud, Azure Policy and RBAC.
• Support Azure Virtual Desktop (AVD) host pools, images, FSLogix and scaling plans.

Citrix:

• Implement and support Citrix Virtual Apps and Desktops (CVAD) and Citrix DaaS: Delivery Controllers, StoreFront, Studio, machine catalogues, Delivery Groups and policies.
• Build and maintain master images (MCS), profile management, Workspace Environment Management and application layering/delivery.
• Deploy, configure and troubleshoot Citrix ADC (NetScaler) and Gateway: load balancing, SSL/TLS profiles, authentication (LDAP, SAML, OAuth/OIDC), responder policies and HA.
• Use Citrix ADM for configuration jobs, StyleBooks, certificate management and analytics.
• Troubleshoot ICA/HDX, logon performance and connectivity using Director and related tools.

Microsoft Infrastructure

• Support Windows Server 2016/2019/2022, Active Directory, DNS, DHCP, Group Policy and PKI (AD CS).
• Maintain file services, patching (WSUS / Intune / Azure Update Manager)
• 3+ years’ experience in an ICT support or infrastructure environment.
• Strong 2/3rd line troubleshooting and problem-solving skills.
• Good knowledge of Microsoft 365, Azure, Entra ID, Active Directory and Group Policy.
• Experience supporting Windows devices and Microsoft environments.
• Good understanding of networking, including DNS, DHCP, VPNs and routers.
• Experience with device management, deployment and IT service management systems.
• Knowledge of PowerShell, security and system monitoring.
• Experience contributing to IT projects, including technical implementation, planning and reporting.
• Strong customer service, communication and organizational skills.
• Ability to prioritize workload, work under pressure and take ownership of issues.
• Self-motivated, collaborative and committed to ongoing learning.

Service Delivery

• Own L2 incident, problem and change tickets in line with SLAs (ServiceNow)
• Produce clear technical documentation: HLD/LLD inputs, build guides, runbooks and handover notes.
• Escalate to and collaborate with L3 and vendor support (Microsoft, Citrix), and mentor L1 colleagues.
• Take part in on-call and out-of-hours maintenance windows where required

What Qualifies You

Required Skills and Qualifications

• undefined
• 3 to 5 years in an L2 or implementation engineering role in a managed services or enterprise environment.
• Hands-on Azure and Microsoft 365 administration.
• Strong Active Directory, Entra ID, Group Policy and Windows Server skills.
• Practical Citrix CVAD/DaaS experience, with working knowledge of Citrix ADC/NetScaler (CLI and GUI).
• Good networking fundamentals: TCP/IP, DNS, TLS/PKI, VPN, firewalls and load balancing.
• PowerShell scripting and automation.
• Strong troubleshooting skills, clear written and spoken communication, and a customer-first attitude.

Desirable

• Microsoft certifications (preferred): AZ-104, MS-102, MD-102, SC-300, AZ-140, AZ-700.
• Citrix certifications(preferred): CCA-V / CCP-V, CCA-N (ADC).
• ITIL Foundation.
• Experience in a multi-customer MSP environment.

Technology Coverage

Azure: VMs, VNets, NSGs, Azure Firewall, ExpressRoute, Backup, Site Recovery, Monitor, Defender for Cloud, Policy, AVD

Microsoft 365: Exchange Online, SharePoint, OneDrive, Teams, Intune, Defender, Purview

Identity: Entra ID, Entra Connect, Conditional Access, PIM, SSO, MFA, AD DS, AD CS

Citrix: CVAD / DaaS, StoreFront, Director, WEM, PVS / MCS, ADC (NetScaler), ADM

Windows Infrastructure : Windows Server, GPO, DNS, DHCP, Hyper-V, VMware, WSUS, SCCM

Automation: PowerShell, Azure CLI, Bicep, Terraform, ARM

• undefined

XTIUM is an equal opportunity employer.

Remote