Senior EUC Engineer - AVD, Citrix & Automation Lead

Coretek; Northern (KY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Coretek is seeking an experienced EUC Support Engineer to join our Managed Services team. You will provide Level 3/4 support for Citrix and Azure Virtual Desktop environments, driving reliability, security, and operational excellence across client deployments.

The role blends project work with daily operations, including automation with Terraform, Ansible, and PowerShell, plus governance, monitoring, and disaster recovery for hosted EUC platforms.

Qualifications

• 5+ years of supporting Citrix Virtual Apps and Desktops or Azure Virtual Desktop in a managed services or enterprise environment.
• 4+ years of administering production virtual desktop environments, including Machine Catalogs, Delivery Groups, and image management.
• Experience supporting multiple client environments simultaneously.
• Exposure to ITSM ticketing tools such as ServiceNow or Remedy, with the ability to troubleshoot complex issues independently and communicate clearly with customers.

Responsibilities

• Provide Level 3 and Level 4 support and engineering for managed Citrix and Azure Virtual Desktop environments.
• Troubleshoot and resolve complex VDI, application delivery, user profile, session performance, and endpoint issues.
• Participate in escalation rotations and major incident response activities.
• Perform daily health checks, patching, upgrades, and incident remediation across hosted EUC environments.
• Ensure adherence to established service levels and operational standards.
• Manage Citrix Virtual Apps and Desktops, including Studio, Director, Citrix Policy, Machine Catalogs, and Delivery Groups.
• Deploy, configure, and optimize Azure Virtual Desktop environments and administer Nerdio Manager for Enterprise.
• Manage Citrix Gateway (NetScaler), Citrix Cloud and hybrid configurations, and supporting Azure Resource Manager resources and virtual networking.
• Deploy and enforce Group Policy Objects, security baselines, and compliance configurations across desktop and server estates.
• Support endpoint management and thin client configurations such as Stratodesk, IGEL, and Unicon.
• Apply Zero Trust principles, Conditional Access, and modern endpoint security integrations.
• Support Imprivata implementation and integration with virtual desktops and authentication workflows.
• Implement Infrastructure as Code for environment automation using Terraform, Ansible, and Packer.
• Develop automation using PowerShell, Nerdio automation scripting, Nerdio Runbooks, and image build pipelines.

Education

Microsoft Certified: Azure Administrator Associate (AZ-104)

Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140)

Citrix Certified Associate – Virtualization (CCA-V)

Microsoft Certified: Endpoint Administrator Associate

Tools

Citrix Virtual Apps and Desktops

Azure Virtual Desktop (AVD)

Nerdio Manager for Enterprise

Citrix Studio, Director, Citrix Policy

Citrix Gateway (NetScaler)

Terraform

Ansible

Packer

PowerShell

Azure Resource Manager

Virtual networking

Stratodesk/IGEL/Unicon

Job description

Coretek is seeking an experienced EUC Support Engineer to join our Managed Services team. You will provide Level 3/4 support for Citrix and Azure Virtual Desktop environments, driving reliability, security, and operational excellence across client deployments.

The role blends project work with daily operations, including automation with Terraform, Ansible, and PowerShell, plus governance, monitoring, and disaster recovery for hosted EUC platforms.