L1 Technical Support Engineer (Spanish-Speaking) (Fully Remote)

Abnormal Security; United States; Remote; USD 45,000 - 85,000; Full time

Job summary

Abnormal Security is seeking an L1 technical advisor to support enterprise customers using Cloud Email Security, AI Security Agents, and SaaS Security solutions. You will own and resolve inbound support tickets, including configuration issues, API questions, behavioral false positives, and threat investigations.

You will partner with Engineering to ensure high-quality resolutions and maintain comprehensive post-mortem documentation, helping strengthen our cloud security offerings for large-scale

Responsibilities

• Serve as a trusted L1 technical advisor for enterprise customers using Abnormal's Cloud Email Security, AI Security Agents, and SaaS Security solutions.
• Own and resolve inbound support tickets, including configuration issues, API-related questions, behavioral false positives, and threat investigations.
• Partner closely with Engineering teams to drive high-quality resolutions and maintain thorough post-mortem documentation.

Job description

• Serve as a trusted L1 technical advisor for enterprise customers using Abnormal's Cloud Email Security, AI Security Agents, and SaaS Security solutions.
• Own and resolve inbound support tickets, including configuration issues, API-related questions, behavioral false positives, and threat investigations.
• Partner closely with Engineering teams to drive high-quality resolutions and maintain thorough post-mortem documentation.