Spanish-Speaking Tech Support Engineer – Security

Abnormalsecurity

United States

Remote

USD 43,000 - 62,000

Full time

3 days ago

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Job summary

Abnormalsecurity is seeking a motivated technical support professional with 4+ years of experience to support enterprise customers of Abnormalsecurity's Cloud Email Security and AI Security Agents. You will own and resolve inbound tickets, analyze logs, and collaborate with Engineering and Product to drive fast, reliable resolutions while delivering exceptional customer experiences and building trust.

You'll leverage AI-powered tools and cross-functional teammates to improve troubleshooting

Qualifications

4+ years of experience in technical support within cybersecurity, SaaS, or enterprise tech.
Strong understanding of email security concepts and cloud ecosystems.
Experience troubleshooting APIs, integrations and enterprise configurations.
Ability to analyze logs and coordinate with Engineering/Product for resolution.
Excellent written and verbal communication skills.
Experience with Salesforce, Jira, Confluence or similar tools.
Customer-first mindset with problem-solving focus.
Experience using AI-powered tools in support.

Responsibilities

Serve as a trusted L1 technical advisor for enterprise customers.
Own and resolve inbound support tickets including API questions and investigations.
Provide updates, root cause analysis, and solution recommendations.
Collaborate with Engineering to drive high-quality resolutions.
Support onboarding and customer engagement with Customer Success.
Create and maintain knowledge base documentation.
Identify recurring trends and feedback to improve product.