L1 Help Desk Technician: Grow IT Career with Mentorship

Peoplesharp Llc; Richmond (VA); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Health insurance

PTO

Retirement plan

Technical mentorship

Career development opportunities

On-site gym

Job summary

Bastionpoint Technology, a growing MSP in Richmond, is seeking an L1 Help Desk Technician to join our team. This role is phone-heavy and ideal for someone starting in IT who wants hands-on experience supporting 100+ businesses.

You'll diagnose issues, walk users through solutions, document steps, and mentor under experienced engineers. Starting salary around $45,000 with potential for growth, plus health insurance and PTO.

Qualifications

• 0–2 years of hands-on IT or help desk experience.
• Basic hardware and troubleshooting knowledge.
• General knowledge of Microsoft 365 and cloud services.
• Basic networking concepts.
• Strong communication skills and calm, professional demeanor.
• Willingness to learn and grow technically.

Responsibilities

• Provide Level 1 support through phone, email, and ticketing systems
• Troubleshoot hardware, software, connectivity, and end-user issues
• Support Microsoft 365, cloud applications, devices, and on-premise systems
• Troubleshoot basic networking, Wi-Fi, LAN/WAN, firewall, and connectivity issues
• Prioritize tickets and keep clients informed
• Explain technical solutions clearly to users with varying technical knowledge
• Document troubleshooting steps and resolutions
• Escalate issues when additional expertise is needed
• Build your technical skills through hands-on support and mentorship

Skills

Troubleshooting

Customer service

Verbal communication

Written communication

Networking basics

Tools

Microsoft 365

Cloud services

Job description

Bastionpoint Technology, a growing MSP in Richmond, is seeking an L1 Help Desk Technician to join our team. This role is phone-heavy and ideal for someone starting in IT who wants hands-on experience supporting 100+ businesses.

You'll diagnose issues, walk users through solutions, document steps, and mentor under experienced engineers. Starting salary around $45,000 with potential for growth, plus health insurance and PTO.